SugarCRM is hiring a
Data Integration Consultant

Summary

Join sales-i, a SugarCRM company, as a Data Integration Consultant and contribute to delivering high-quality data integrations while fostering customer service excellence.

Requirements

• Degree in a related field or equivalent industry experience
• 3+ years of experience with MS SQL Server
• 3 + years experience implementing, supporting, or maintaining SaaS clients
• Good to excellent knowledge of T-SQL
• Exposure to data modeling techniques
• Experience extracting data from ERP systems
• Strong relational database management skills (data accuracy, mapping, housekeeping, verification, and documentation)
• Excellent communication skills with the ability to translate technical details into non-technical terms for customers
• Proficient in written and spoken English at a professional level
• Proficient with Microsoft Office Suite
• Ability to quickly learn new software systems
• Excellent written and verbal communication skills
• Self-motivated with strong organizational, scheduling, and planning abilities
• A collaborative team player with a solution-focused mindset
• Resourceful, resilient, and able to manage pressure effectively

Responsibilities

• Onboard new clients efficiently, keeping relevant stakeholders informed of progress
• Implement and maintain customer database extractions to ensure up-to-date data is available for services
• Respond to client tickets and requests promptly and accurately
• Investigate data anomalies and perform root cause analysis to resolve issues
• Develop and propose innovative solutions to improve processes and customer outcomes
• Collaborate with internal teams to ensure best practices and fit-for-purpose solutions are applied
• Assist pre-sales, technical support, and clients with data-related inquiries
• Handle client communications via phone and email, ensuring excellent service and timely responses
• Engage other teams as needed to provide optimal customer support
• Work with international clients, requiring occasional flexibility beyond core UK business hours

Preferred Qualifications

• Experience with customer onboarding, project management, or data integration processes is preferred
• Familiarity with ETL processes and accounting systems like Sage, Dynamics, and Epicor
• Dedicated to continuous improvement and driving efficiencies