Data Quality Specialist

Summary

Join Turnitin as a Data Quality Specialist and contribute to maintaining the accuracy and consistency of our data. You will be responsible for account management, data clean-up, and total addressable market (TAM) tracking. This role involves managing account records, standardizing data processes, and supporting strategic decision-making. You will develop and implement standard operating procedures (SOPs) for account management and data tracking, ensuring data governance compliance. Collaborate with cross-functional teams to refine TAM methodologies and align with business strategies. This position requires exceptional attention to detail and experience managing or cleaning customer data.

Requirements

• Experience: 2+ years in data stewardship, data governance, business intelligence, or sales operations
• Customer Data Expertise: Must have experience managing or cleaning customer data to maintain high-quality records. Experience with hierarchical structures and customer families is a big plus, especially in maintaining parent-child account relationships and ensuring data consistency
• Detail-Oriented: Must have a high standard for data quality and an exceptional attention to detail
• Process-Oriented: Experience developing and documenting standard operating procedures (SOPs)
• Collaboration: Ability to work cross-functionally and drive alignment on data initiatives
• Technical Skills: Comfortable with Microsoft Excel. Familiarity with CRM platforms (Salesforce preferred) or MDM platforms is beneficial

Responsibilities

• Maintain and improve account data quality, ensuring accurate and consistent records
• Ensure uniformity in account and contact details by maintaining standardized data formats and naming conventions
• Identify, assess, and execute account merging and deduplication efforts to streamline records
• Maintain correct parent-child account structures and ensure proper account hierarchy relationships
• Collaborate with Sales, Finance, Marketing, and Business Intelligence teams to align account structures across platforms
• Develop and implement SOPs for account management and data tracking
• Enforce data governance rules and policies to ensure consistency, accuracy, and compliance across systems
• Establish best practices for handling account updates, merges, and data validation
• Monitor data governance compliance and proactively address inconsistencies
• Support the development and maintenance of TAM models to ensure accurate market sizing
• Work closely with cross-functional teams to refine TAM methodologies and align with business strategies
• Create and manage tracking mechanisms for monitoring TAM shifts and insights
• Partner with Business Intelligence, Sales Ops, and Business Systems to ensure data integrity
• Identify opportunities to automate and enhance account and TAM management processes
• Provide insights and recommendations based on data trends and analysis

Preferred Qualifications

Data Visualization Tools: Experience with tools like Tableau or Power BI is helpful but not required

Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*