Data Scientist, Customer Analytics

Summary

Join Experian as a Customer Analytics Data Scientist and contribute to preventing fraudulent accounts for financial services providers. You will analyze data, present results to clients, and optimize performance. This role involves collaborating with various teams, including Sales, Client Success, and Engineering. You will also create enablement materials and share customer insights to inform product strategy. The position reports to the Sr. Director, Analytics and Innovation and offers a remote work option. Experian is a global data and technology company with a strong commitment to its employees and offers a comprehensive benefits package.

Requirements

• Comfortable presenting results internally and externally
• Bachelor's degree in a quantitative field such as Finance, Statistics, Mathematics, Operations Research, Engineering, Computer Science
• 3+ years of experience in fraud management, fraud strategy, or fraud operations, developing fraud prevention strategies and procedures
• Experience fraud detection, data analysis, or a related field
• Proficiency in handling large datasets using SQL and Python. Experience with data analytics software and tools, including Snowflake, Looker, and GitHub

Responsibilities

• Conduct prospect-facing technical analysis to compute and present Return on investment for all sales engagements
• Perform technical analysis for existing clients and present results to optimize performance and support expansion opportunities
• Bridge the gap between revenue and technical departments to promote revenue generation and retention
• Collaborate with Sales, Client Success, Product, and Implementation Engineering teams to understand customer use cases and application flows
• Distill customer needs and revenue opportunities into achievable technical milestones, guiding Data Science and Engineering development efforts
• Support the Sales Engineering team in guiding customer analyses to win proof of value trials, convert prospects to clients, and expand customer usage
• Create enablement materials, including best practices, reference guides, FAQs, video content, and analysis walk-throughs, to coach customers and partners on realizing and quantifying value
• Share voice-of-customer and data-driven conclusions to inform product strategy

Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays