SupportYourApp is hiring a
Data Technician

Summary

The job is for a Data Technician at SupportYourApp, a multinational company providing technical and customer support services. The role involves email support, data validation, setting up and troubleshooting Interactive Maps and HTML timetables, identifying and documenting bugs, reviewing datasets, communicating with agencies, and ensuring compliance with GTFS standards.

Requirements

• Excellent English skills (at least C1 for both spoken and written)
• Minimum of 6 months experience working with data entry, analysis, and management
• Experience using CRM systems or Kanban-style project management tools (e.g., Asana, Trello, etc.)
• Experience in Customer Support
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide email support for customers utilizing the client's products and services
• Process and validate GTFS exports to ensure data accuracy
• Set up, configure, and troubleshoot Interactive Maps for clients
• Configure and troubleshoot HTML timetables for effective client use
• Identify, document, and file bugs as they arise during product usage
• Review datasets against GTFS standards for accuracy and completeness
• Create and maintain GTFS datasets, ensuring compliance with standards
• Communicate with agencies to address questions and concerns about their services

Preferred Qualifications

• Familiarity with HTML, SQL and/or basic coding
• Familiarity with transit data

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development