Remote Datacenter Specialist

Summary

Join us as a Datacenter Technician at Vultr's New Jersey datacenter, where you'll be responsible for handling incoming support requests, installing and maintaining servers and network equipment, and collaborating with software and network engineering teams.

Requirements

• 5+ years experience working in a datacenter as a technician or similar role
• Firm understanding of servers, network equipment, and datacenter facility services like power, cooling, and cross connections to service providers
• Ability to work independently to manage projects within in the facility

Responsibilities

• Installing and performing on-going maintenance on servers and network equipment
• Responding to reported server, network, and infrastructure issues
• Work with facility staff to ensure that power, cooling, and all other facility provided services are working properly; coordinate any maintenance, and ensure that any outages are addressed and escalated accordingly
• Running hardware diagnostics and replacing failing parts in a timely manner
• Work with vendor warranty technicians to ensure that any warranty issues are resolved promptly and properly
• Collaborating with software and network engineering teams on cybersecurity and network efficiency
• Upgrading internal system components, including CPUs, memory, hard drives, and network cables
• Maintaining detailed documentation of infrastructure, work, and physical parts inventory
• Advising on the procurement of new data center equipment
• Reacting to alerts triggered from our 24/7 NOC monitoring tools
• Resolving incoming support ticket requests in a timely fashion
• Perform rack & stack of servers/network gear and cabinet cabling
• Ensuring that the datacenter is well organized
• Assembly of servers from component parts
• Initial OS installation and base configuration
• Escalating issues as needed to ensure prompt resolution

Benefits

• A 100% remote work environment + a company-wide virtual get together
• 401(k) plan that matches 100% up to 4% with immediate vesting
• Professional Development Reimbursement of $2,500 each year
• 11 Holidays + Paid Time Off Accrual + Rollover Plan + take off your birthday!
• Commitment matters to Vultr! Increased PTO at 3 year anniversary + 1 month sabbatical at 5 year anniversary + Anniversary Bonus each year
• $500 first year remote office setup + $400 each year following for new equipment
• Monthly internet reimbursement up to $75
• $50 per month for a gym membership