Deal Desk Agent

Summary

Join ElevenLabs, a rapidly scaling research and product company at the forefront of Audio AI, as a remote Deal Desk Manager. You will play a crucial role in streamlining the deal execution lifecycle for key customers, ensuring speed, accuracy, and compliance. This involves managing quote generation and approval workflows in CPQ, coordinating contract drafting and signatures in CLM tools, and analyzing deal-cycle analytics to identify and resolve bottlenecks. You will collaborate closely with Sales, Revenue Operations, Finance, Legal, and Customer Success teams. The ideal candidate possesses extensive experience in CPQ and CLM systems, particularly within Salesforce, and a proven ability to optimize deal-cycle times. ElevenLabs offers a remote-first work environment with optional in-person offices globally.

Requirements

• Experience implementing or administering Configure Price Quote (CPQ) systems, especially integrating with Salesforce
• Experience in finance or legal operations in a fast-paced and high ownership environment
• Proven track record of reducing deal-cycle times by ≥30% through process optimizations or automation
• Hands-on experience configuring and maintaining CPQ rulesets, price books, and approval workflows
• Ability to make value judgements that balance business, financial, and legal priorities

Responsibilities

• Implement and own quote generation and approval workflows in Configure Price Quote (CPQ), handling custom configurations, volume tiers, and usage-based pricing logic
• Coordinate contract drafting, redlines, and signature workflows in CLM tools with Legal and external counsel to meet various requirements and compliance standards
• Analyze deal-cycle analytics and build dashboards that highlight bottlenecks; recommend and implement automations to shave days off turnaround times
• Serve as the subject matter expert on pricing, discounting, and contract terms for the sales organization

Preferred Qualifications

• Experience administering and conducting workflows in Contract Lifecycle Manage
• Knowledge of AI/ML industry pricing models and competitive landscape
• Experience scaling deal desk processes in a high-growth environment

Benefits

• This role is remote, so it can be executed globally
• If you prefer, you can work from our offices in New York, London and Warsaw