Revenue Operations Manager

Summary

Join Datacom as a Revenue Operations Execution Powerhouse, driving tactical delivery across key workstreams including reporting, pricing, customer success, GTM initiatives, onboarding, and forecasting. You will play a pivotal role in Datacom SaaS's transformation, aligning teams and ensuring change implementation. Leveraging your strong background in Revenue Operations, Sales Operations, Business Intelligence, or process improvement (with SaaS sales operations experience), you will manage agile projects, conduct business analysis, and apply Lean/Six Sigma principles. You will also contribute to technology and innovation scouting, collaboration, and change enablement. Datacom offers a dynamic, agile work environment with perks such as social events, chill-out spaces, remote working, flexi-hours, and professional development courses.

Requirements

• A strong background in Revenue Operations, Sales Operations, Business Intelligence, or process improvement ( must include SaaS sales operations )
• Proven Agile/PRINCE2/PMP project management in multi-team delivery
• Hands-on Salesforce admin/reporting; monday.com, Jira, Confluence exposure
• Experience with pricing/margin modelling, discount guardrails, and deal desk
• Data-literate (Power BI/Tableau); strong written and verbal storytelling
• Highly organised, relentless executor, thrives in ambiguity

Responsibilities

• Agile Project & Delivery Management
• Build and own the integrated plan spanning CRM (Customer Relationship Management), BI (Business Intelligence), GTM, pricing, and AI (Artificial Intelligence) pilots
• Run agile sprint ceremonies; maintain RAID (Risks, Actions, Issues, Decisions) boards and KPIs; prepare SteerCo (Steering Committee) packs
• Business Analysis, Pricing & Deal Assessment
• Lead deal desk and pricing review sessions; analyse margins and recommend actions (e.g., CPQ (Configure-Price-Quote) rules, services calculator tweaks)
• Map and document current/future-state processes with BPMN (Business Process Model and Notation); quantify impact (time, risk)
• Translate pipeline, churn risk, and discounting trends into decision-ready insights
• Process, Service-Design & Systems Thinking
• Apply Lean/Six Sigma to streamline lead-to-cash, onboarding, and renewal
• Build service blueprints connecting Product, Sales, Marketing, CS (Customer Success), and Professional Services
• Technology & Innovation Scouting
• Monitor RevOps tooling (Salesforce Revenue Cloud, AI agents, EDW (Enterprise Data Warehouse) connectors)
• Run PoCs (Proofs of Concept), define acceptance criteria, and transition to platform teams
• Collaboration & Change Enablement
• Co-facilitate enablement clinics; provide data stories and process hygiene coaching
• Build a champions network; drive RACI (Responsible, Accountable, Consulted, Informed) clarity
• Craft clear comms for execs and frontline; always anchor change in business value

Preferred Qualifications

Experience in local government ERP (Enterprise Resource Planning) and payroll systems strongly preferred but not mandatory

Benefits

• Remote working, flexi-hours
• Professional development courses