Remote Deal Desk Specialist

Summary

The job description is for a Deal Desk Specialist at PingCAP who will provide guidance and support to the Sales team throughout the deal process. The role involves managing quotes, pricing approvals, executing the quote-to-cash process, collaborating with Legal, driving initiatives to simplify processes, delivering sales enablement, and creating ACV booking guidelines.

Requirements

• Bachelor's degree in Business, Finance, or a related field
• 5+ years of experience in a deal desk, sales operations, or a related role
• Strong understanding of sales processes, pricing strategies, and contract management
• Excellent analytical and problem-solving skills
• Proficiency in using CRM systems (e.g., Salesforce) and other sales tools
• Ability to manage multiple priorities and projects in a fast-paced environment
• Experience working with cross-functional teams including Sales, Legal, and Finance
• Detail-oriented with a strong focus on accuracy and compliance
• Knowledge of database and cloud computing
• Exceptional communication and interpersonal skills
• Ability to drive process improvements and adapt to changing business needs
• Fluent Chinese speaker

Responsibilities

• Advise on deal structures, pricing, buying programs, discounts, and alternative contract options
• Manage quotes and pricing approvals
• Ensure commercial operation readiness in terms of SKU, buying program, and price list creation to enable direct and indirect transactions
• Execute the quote-to-cash process, including order acceptance, managing product/service fulfillment and billing process, tracking and following up on outstanding collections, and reinforcing required actions
• Handle escalations and exceptions in the Quote to Cash process
• Collaborate with Legal to interpret contractual language and ensure compliance with policies for sales contracts
• Drive initiatives to simplify quote-to-cash processes and improve productivity via automation
• Deliver sales enablement and training on quote-to-cash best practices