Debt Collection Manager

Summary

Join a fintech company as a Debt Collection Manager, leading a team of professionals in successful debt collection efforts, and drive growth and operational success.

Requirements

• Minimum of 5 years of experience in B2B collection and team management
• Proficiency in debt collection software and CRM systems
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Attention to detail and ability to handle sensitive information with confidentiality
• Ability to work independently and as part of a team

Responsibilities

• Oversee daily operations of the debt collection team
• Ensure team members meet task goals (calls, email replies)
• Maintain an organized workflow and participate in hiring new agents
• Provide training, coaching, and mentorship
• Conduct regular team meetings
• Contact debtors via phone and email to follow up on outstanding debts
• Inquire about email notifications and ensure they are understood
• Assist debtors in resolving debts by offering payment options and negotiating terms
• Address and resolve disputes related to debt collection

Benefits

• Competitive Salary: Up to $1,700 per month, based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees