Servicing Strategy Manager

Summary

Join Splash Financial as a data-driven Servicing Strategy Manager to optimize and innovate our fast-growing servicing and recovery team. You will drive strategy, set the vision for collections initiatives, and develop data-backed approaches to improve loan repayment outcomes. This role involves collaborating cross-functionally to implement targeted, efficient, and scalable strategies. You will leverage data insights, segmentation, and behavioral modeling to enhance repayment strategies, analyze and test recovery strategies, and track initiative success through performance monitoring and A/B testing. The ideal candidate possesses extensive collections knowledge, strong analytical skills, and experience with A/B testing and data tools. Splash offers a remote-first work environment with competitive benefits.

Requirements

• Extensive collections knowledge with a deep understanding of best practices in consumer lending, debt recovery, and regulatory considerations
• Strong analytical skills with experience in data analysis, reporting, and strategy development to drive business outcomes
• Experience with A/B testing and experimentation to refine collections outreach, optimize repayment plans, and improve borrower engagement
• Proficiency in data tools and technology such as SQL, Python, Looker, or other analytics platforms to track performance and develop insights
• Innovative mindset with the ability to rethink traditional servicing approaches and implement targeted, scalable solutions to improve repayment

Responsibilities

• Develop, implement, and track collections initiatives by leveraging data insights, segmentation, and behavioral modeling to enhance repayment strategies
• Analyze and test recovery strategies to optimize outreach methods, timing, and engagement channels for improved borrower repayment rates
• Track and report on initiative success through robust performance monitoring, A/B testing, and KPI analysis, ensuring data-driven decision-making
• Identify and report on collections metrics and trends to proactively improve servicing performance and identify areas for intervention
• Collaborate across teams including Product, Credit, Compliance, and Servicing Operations to enhance repayment strategies, integrate automation, and explore digital-first solutions

Benefits

• Fully remote work freedom
• Competitive salary packages
• Flexible PTO + 9 company holidays
• Equity: Share in our start-up success
• Comprehensive and affordable insurance benefits
• Paid parental leave for both caregivers
• Essential equipment to get the job done
• 401(k) for your future savings
• Quarterly meet-ups: In person & virtual fun
• Awesome Splash swag to flaunt your team spirit