Debt Negotiations Coach

Summary

Join Americor as a Debt Negotiations Coach and become a key resource in the Debt Settlement Loan subsect, providing specialized knowledge and operational support. Ensure accuracy in DSL negotiations, coach team members, maintain documentation, and promote departmental alignment. Serve as the central contact for DSL matters and drive process improvements. Responsibilities include identifying trends in aging files, conducting training, resolving aged accounts, assisting with metric tracking, supporting escalated cases, communicating updates, creating best practices guides, conducting audits, and collaborating with other departments. The ideal candidate possesses in-depth knowledge of the debt settlement industry and strong communication skills. A high school diploma or equivalent is required.

Requirements

• In-depth knowledge of the debt settlement industry and DSL-specific workflows
• Strong communication skills with a proven ability to collaborate across departments and teams
• Highly detail-oriented with the capability to manage complex processes and interpret data effectively
• Ability to work independently and make sound decisions in a fast-paced environment
• High school diploma or equivalent required

Responsibilities

• Identify trends contributing to aging or improperly worked files
• Conduct side-by-side training with negotiators to improve performance and understanding
• Deep dive into Aged Pending Trailing accounts to ensure timely and appropriate resolution
• Assist with approval logs and daily metric tracking to ensure accuracy and consistency
• Identify and provide support to DS Coordinators for escalated cases that require direct coordination with creditors or clients
• Regularly communicate updates related to DSL procedures, creditor changes, and departmental developments to both team members and leadership
• Create and maintain a “Best Practices” reference sheet to guide floor-level negotiators
• Partner closely with Supervisors on priority projects and department initiatives as needed
• Conduct routine audits of DSL inventory to ensure accuracy, compliance, and timely account processing
• Identify and report trends, discrepancies, or inefficiencies to department leadership
• Post and maintain daily metrics reports to support transparency and performance monitoring
• Act as a liaison between the DSL team and other departments, including Creditor Relations, Payments, and Operations
• Collaborate with management to align on shared goals, streamline communication, and improve processes

Preferred Qualifications

Experience with auditing and documentation practices is a plus

Benefits

• Ongoing training and development
• Opportunity for career advancement
• Medical
• Dental
• Vision
• Company Paid Group Life / AD&D Insurance
• 7 Paid Holidays and 2 Floating Holiday Days to use at will
• Paid Time Off
• Flexible Spending/HSA
• Employee Assistance Program (EAP)
• 401(k) match
• Referral Program