Account Manager

Summary

Join PartsSource as an Account Manager, Enterprise Solutions, and play a strategic role in managing and growing a portfolio of enterprise healthcare accounts. Leverage your industry knowledge and product expertise to drive account growth, customer satisfaction, and adoption of PartsSource’s solutions. Foster strong relationships with key stakeholders, develop tailored account plans, and collaborate with internal teams to ensure successful solution delivery. Stay informed on market trends and regulatory changes to serve as a trusted advisor, positioning PartsSource’s offerings as critical to its healthcare customers' success. This role requires strategic account management, sales planning, customer retention, relationship building, product knowledge, and effective communication and negotiation skills. You will collaborate with internal teams and utilize sales tools to track customer interactions and improve sales performance.

Requirements

• Bachelor’s degree in Business Administration, Healthcare Administration, Management, Engineering, or a related field
• 5+ years of experience in healthcare, with familiarity in clinical engineering and hospital supply chain processes
• Proven experience in sales, account management, or a similar client-facing role
• Strong leadership, communication, and relationship-building skills, with the ability to manage complex programs and customer relationships
• Demonstrated ability to drive revenue growth, manage risk, and deliver exceptional customer experiences
• Proficient in CRM and sales tools, with strong data analysis and strategic planning capabilities

Responsibilities

• Ownership of Territory & Accounts: Manage a defined portfolio of enterprise healthcare accounts, ensuring full program effectiveness and alignment with business growth objectives
• Sales Planning & Pipeline Generation: Analyze historical performance, customer insights, and macroeconomic factors to develop effective sales plans and maintain a steady flow of new opportunities. Manage and understand customer forecasting and potential opportunities for the next 12-24 months
• Account Expansion & Growth: Identify and pursue upsell and cross-sell opportunities within  accounts, focusing on expanding PartsSource’s presence and increasing revenue
• Customer Retention: Proactively engage with customers to deeply understand their operational, financial, and business challenges, identifying potential risks and working collaboratively to offer tailored solutions that address their evolving needs, ultimately preventing churn and fostering long-term loyalty
• Account & Territory Knowledge: Maintain a deep understanding of the territory, including key accounts, market trends, and competitor activities, to uncover opportunities for growth and differentiation
• Building Relationships: Foster strong relationships with key decision-makers and stakeholders within customer organizations, acting as a trusted advisor and ensuring alignment on business objectives
• Stakeholder Engagement & Coverage: Regularly solicit feedback from stakeholders to address concerns and resolve issues before they escalate, ensuring effective customer coverage and satisfaction
• Customer Advocacy: Serve as the primary point of contact, ensuring a seamless experience for the customer by driving communication and collaboration across internal teams, such as Product, Customer Success, and Sales
• Building Relationships: Foster strong relationships with key decision-makers and stakeholders within customer organizations, acting as a trusted advisor and ensuring alignment on business objectives
• Stakeholder Engagement & Coverage: Regularly solicit feedback from stakeholders to address concerns and resolve issues before they escalate, ensuring effective customer coverage and satisfaction
• Customer Advocacy: Serve as the primary point of contact, ensuring a seamless experience for the customer by driving communication and collaboration across internal teams, such as Product, Customer Success, and Sales
• Product Expertise: Maintain an in-depth understanding of PartsSource’s product portfolio, features, and how offerings address customer needs. Stay up to date on internal product developments and leverage this knowledge in solution-selling scenarios
• Value Selling & Positioning: Effectively communicate PartsSource’s unique value proposition, demonstrating how the company’s solutions meet the specific needs of each customer. Enable cross-sell and upsell opportunities by positioning PartsSource’s offerings as critical to the customer’s success
• Industry & Competitor Knowledge: Stay informed of key competitors, market trends, regulatory changes, and technological advancements to position PartsSource’s offerings effectively and enhance customer value
• Cross-Functional Collaboration: Collaborate with internal teams, including Operations, BDEs and SSEs, Customer Success, and Product, to drive adoption and achieve optimal results for both PartsSource and the customer
• Sales Tools & Resources: Utilize PartsSource sales methodology, processes and CRM systems (e.g., Gainsight, Matik) and other sales tools to track customer interactions, improve sales performance, and document account management activities. Ensure accurate and timely reporting for forecasting and account tracking purposes
• Adaptive Communication: Tailor communication style, content, and messaging to meet the needs of each customer, ensuring effective negotiation and relationship management
• Presentation Skills: Build and deliver effective presentations to stakeholders, conveying key insights, progress updates, and future growth opportunities

Preferred Qualifications

Salesforce.com and Mindtickle experience preferred

Benefits

• Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
• Career and professional development through training, coaching and new experiences
• Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity
• Inclusive and diverse community of passionate professionals learning and growing together