Senior Account Manager

Summary

Join DEPT® as a Senior Account Manager and lead the development and delivery of daily work for clients. You will be responsible for understanding client needs, building strong relationships, and ensuring exceptional output. This remote role requires 4+ years of experience in a creative agency, managing teams and complex social media projects. You'll need strong client management, project management, and communication skills. DEPT® offers a collaborative environment and a comprehensive benefits package including healthcare, 401k, PTO, paid holidays, and parental leave.

Requirements

• 4+ years experience in roles servicing clients in a creative agency environment
• Confident working on large client, social AORs and agency teams
• Confident working on a high-volume, multi service retainer(s) for brands/clients
• Confident working on paid and organic social efforts for brands/clients
• Confident with content production
• Confident working on creator/influencer-led projects
• Exceptional client relationship management skills, ability to foster strong relationships with direct client(s)
• Excellent project management skills, able to identify and recommend efficient ways of working
• Excellent organizational skills and high attention to detail
• Excellent written and verbal English communication skills; excellent presentation skills
• Advanced problem-solving skills
• Excellent time management skills
• Ability to react quickly within a fast-paced environment
• Ability to remain focused under pressure and work under tight deadlines
• Ability to exercise critical thinking, identifying, evaluating, and solving problems related to your clients and workstreams

Responsibilities

• Lead and oversee the development and delivery of day-to-day work for specific client(s)
• Understand clients' needs, business, and goals
• Develop strong relationships with day-to-day client(s)
• Represent DEPT® to clients, adding value beyond organizational skills
• Ensure all client requests and deliverables are delivered on brief and to the highest standard
• Anticipate opportunities and challenges, planning to capitalize on or mitigate them
• Be comfortable and credible in front of clients
• Work in partnership with day-to-day mid-level clients to develop and deliver the work
• Reach out to clients directly when service issues arise
• Develop and present solutions for clients
• Present work internally and externally; leading client-facing presentations for day-to-day or lower complex work
• Develop, maintain, and run recurring client status reports
• Be the day-to-day relationship holder for the client within DEPT®
• Ensure the client’s best interests are central to all decision-making, without compromising the agency’s values
• Drive active engagement on client calls and field questions on behalf of the team and work
• Become an expert in the clients' landscape and needs
• Manage, monitor, and reconcile client out-of-pocket funds
• Identify inefficiencies with the team to Account Lead
• Develop accurate and fair cost estimates for lower complex projects
• Engage in discussions about budget adjustments and strategic investments
• Contribute to the development of strategies, approaches to briefs, and the development of work that leads clients to the next level of their business
• Effectively communicate distilled, concise, and clear feedback, identifying actionable next steps
• Set clear expectations internally and externally
• Draw conclusions and actionable insights from analysis
• Identify, collaborate, and troubleshoot problems with other disciplines as they arise
• Lead day-to-day tasks with autonomy
• Make informed decisions quickly in response to client needs and unforeseen challenges
• Dissect problems and determine effective courses of action
• Balance risk and opportunity when proposing solutions
• Evaluate work and provide recommendations on how to push the work
• Manage upwards effectively
• Utilize strong communication skills daily, understanding the proper channel for the kinds of messages that need to be conveyed, and ensuring teams are updated or informed
• Work across multiple projects simultaneously, managing your time in order to give all work the proper care and attention necessary to produce strong and successful work
• Ensure delivery of work is to the highest possible standard
• Have a thorough understanding of the account(s)’ daily operations to effectively communicate with both the team and clients
• Have a strong understanding of the daily account needs and effectively managing work streams with a client-focused approach
• Familiarity with DEPT's service offerings & able to identify any upsell opportunities

Preferred Qualifications

Experience working with data

Benefits

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave
• Remote work