Delivery Coordinator

Summary

Join Skillsoft's European Delivery Team as a Delivery Coordinator for Public Sector Projects! Reporting to the Delivery Manager, you will support the delivery of employability programs, ensuring smooth event execution and high customer satisfaction. Key responsibilities include preparing course documentation, monitoring delivery, resolving issues, and ensuring timely completion of evaluations and certifications. You will collaborate with various teams to maintain high-quality program delivery. This role requires strong organizational and communication skills and experience in project coordination. Skillsoft offers a dynamic work environment and opportunities for professional growth.

Requirements

• Support the delivery of all employability programs of the Sector Public, according to the set processes and business procedures
• Work continuously to improve quality and high-level customer satisfaction

Responsibilities

• Prepare documentation for the start, follow-up, and end of courses
• Effectively ensure that an event has started smoothly by checking: Trainer is onsite/online, Participants are present (participants and or virtual), Technical problems, Access to course materials and labs, Available learning resources
• Ensure appropriate monitoring of delivery, including resolving issues (where possible) or escalating where needed, in-class feedback from attendees, reminder to instructors and delegates for intermediate and final surveys
• Ensure that at the end of all events All delegates have completed a Student End of Course Evaluation
• Ensure that at the end of all events Trainers have completed an Instructor End of Course Evaluation
• Ensure that at the end of all events Incidents and complaints are followed up or passed on
• Ensure that at the end of all events Have a fully completed attendance list
• Ensure that at the end of all events Documents are sent to the Administration
• Ensure that at the end of all events Points for improvement are discussed in the appropriate weekly meetings
• Ensure that certification vouchers are delivered as required
• Issue specific attendance certificates
• Collect and submit all the documentation required by the administrations within their platforms
• Continuously take the initiative to maintain good cooperation and relationship with the various teams, Scheduling Team, Fulfilment Team, CS(M) Team, Trainers, Quality and System Support to bring the event to the highest quality level and to ensure this level
• Assist in such duties as may be required