Orders, Deliveries, And Inventory Coordinator

Summary

Join Lush Cosmetics as an Order, Deliveries & Inventory Coordinator! This 11-month contract (maternity leave cover) remote position supports the Inventory Planning team by managing shop orders, inventory, and deliveries. You will build relationships with store managers, analyze product flow, resolve fulfillment gaps, and improve transportation efficiency. This role requires strong communication, analytical, and organizational skills, along with proficiency in Excel. The ideal candidate will have experience with Microsoft Dynamics AX and a Lush retail background. This is a full-time, remote position open to internal Lush applicants across North America, offering a competitive salary.

Requirements

• Demonstrated understanding of the company, and order & inventory management policies and metrics
• Service orientated with a “retail first” mindset
• Outstanding verbal and written communication skills
• Proficient user of Excel
• Excellent phone manner
• Must be analytical and embrace technology
• Proven organizational skills and have a keen eye for detail
• Ability to work under pressure and to a deadline
• Ability to work well as part of a team and communicate effectively with management, sales teams and stores
• Be self-directed and motivated
• Ability to manage conflicting priorities
• Ability to multi-task, work within established processes, apply sound judgement and knowledge, and escalate issues as necessary

Responsibilities

• Build strong relationships with store Managers and MITs to ensure stores are supported providing communication and training where needed
• Ensure that stores have the right inventory at the right time to meet sales demand. Support managers so they are empowered to make the best decisions for their business
• Analyze product flow from Distribution Centers to stores to identify fulfillment gaps and support resolution
• Develop strong understanding of inventory pipeline requirements including lead times and delivery schedules
• Monitor transportation services and communicate changes to retail managers through the Order and Delivery Dashboard, email and phone
• Partner with carrier representative and operations in resolving transportation related issues
• Coordination and communication with store managers, sales support, operations, and logistics to quickly resolve issues necessary for the timely processing and fulfillment of orders
• Identify and recommend transportation improvements, proactively analyzing transportation performance results against benchmarks

Preferred Qualifications

• Experience with Microsoft Dynamics AX
• 1+ year(s) experience working in a Lush retail environment as a Floor Leader or above
• Understanding of company product offerings

Benefits

• Job Type: 11-Month Contact (Mat Leave Cover), Full Time. Remote position
• Salary Range: $22-$23/hr CAD
• Remote position
• We’re 10% Employee Owned