Remote Delivery Director

Summary

Join OLIVER as Head of Delivery - APAC in the Philippines (Remote) to drive delivery capabilities, improve project margin, and enhance client satisfaction. As a key leader, you will oversee estimation, costing, and delivery of work across the region, while introducing new methods and best practices to evolve our delivery practice.

Requirements

• A minimum of 15 years in a delivery capacity
• A. 10+ years in marketing services
• B. 10+ years interfacing directly with clients
• C. 5+ years working in a regional or global capacity
• D. 5+ years managing through structural and/or significant process changes
• Highly proficient in client commercial management
• A demonstrated history of being both process-driven and result-focused
• Curious and interested in technology and thinks first about how technology can be at the heart of client solutions
• Comfortable working in a Global set-up across regions, cultures & time-zones
• Excellent stakeholder engagement skills with the ability to proactively organise and influence stakeholders and build strong and effective working relationships
• Proficient in Adobe CC, Microsoft Office and other related software

Responsibilities

• The Delivery Director is responsible for the timely and accurate estimation and costing of the effort, technology and materials involved in meeting client requirements and then overseeing the delivery of that work according to the contractual timelines, budgets, and quality specifications for OLIVER across the region
• Continually identify and develop initiatives that minimize erosion between our Sold At vs Delivered At Project Margin
• Increase Delivery agility to accommodate new situations and evolving solutions
• Introduce new methods, structures, and best practices to continually evolve our Delivery practice
• Create and manage documentation effectively monitoring progress and profitability, identifying risks, and implementing mitigation strategies to ensure projects are delivered on brief, on time and within budget
• Lead the implementation of global program & technology rollouts in a regionally tailored fashion, working closely with Global Program Directors, Delivery Leads and other support teams
• Monitor billable utilization targets across all disciplines and ensure resources are sufficiently billable
• Load balance accounts and ensure internal capacity is maximised
• Help keep our margin-dilutive freelance spend to a minimum
• Own the Account Review, Account Health Assessment and Client Satisfaction Survey processes regionally
• Partner with account leads to build, implement, and monitor corrective action plans for underperforming accounts & distressed business units
• Maintenance and continuous improvement of the project lifecycle management in our proprietary infrastructure (OMG)
• Mentoring other mid-level Delivery staff within the region and oversee their career development
• Take responsibility for overall excellence in our Delivery practice across the region, understanding and then undertaking the appropriate communication, action and personal presentation as required by the business culture across the region

Benefits

OLIVER is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected