Delivery Director

Summary

Join Wizeline as a Delivery Director and ensure exceptional project delivery exceeding customer expectations. You will lead and mentor project teams, manage customer relationships, and strategically guide delivery operations. Leverage your expertise in project and program management to achieve business outcomes, including cost savings and improved customer satisfaction. This role requires strong leadership, communication, and collaboration skills, along with experience in software development and product management. Wizeline offers a supportive and inclusive work environment with competitive compensation, comprehensive benefits, and ample professional development opportunities.

Requirements

• Willingness to travel
• Exceptional communicator
• Fluent English speaker
• 5+ years of experience with the role or similar roles
• Experience working with and leading dispersed cross-functional teams
• Knowledge of software development processes in an agile environment
• Experience in software development and product management
• Experience managing strategic customer relationships
• Having a broad knowledge of project and program management methodologies
• Understand the wider objectives of the customer, such as business and strategic goals
• Ability to work with a wide range of individuals and personalities
• Strong leadership and managerial skills with appropriate experience
• Strong knowledge of budgeting, project financial management, and resource allocation procedures

Responsibilities

• Ensure that Wizeline’s delivery exceeds our customer’s expectations and adds business value
• Scale mountains and knock down doors to make sure our teams have everything they need to deliver results for Wizeline’s customers
• Set policies, governance, and other forms of delivery operations guidance that effectively orchestrate the overall delivery process towards our customer's goals
• Translate project results into cost savings, increased sales, and improved customer satisfaction as well as other measurements that don’t necessarily fall into traditional delivery activities
• Serve as a visible leader to project and program managers who are starting the journey
• Support our solutions architecture and program architect teams to develop and review SOWs, particularly in renewals or expansions for your account portfolio
• Understand our customers desired business outcomes and how Wizeline’s work impacts those business outcomes; communicate in a compelling way to the project team
• Dotted line management responsibilities for all individuals on project teams within the account(s) portfolio
• Partner with our customers and Wizeline’s teams to facilitate open and effective lines of communication
• Serve as a Leader for the project team to set direction and inspire a common goal
• Understand best practices in technology, product management, and project management concepts to lead operational excellence in project teams
• Proactively identify and reduce risks that may impede the Wizeline team’s ability to deliver exceptional results
• Manage customer relationships, particularly with executives and key decision-makers
• Partner with Account Executives to grow account relationships over time

Benefits

• Competitive compensation
• Industry-leading maternity and paternity leave
• Wellness programs
• Remote work opportunities
• Continuous learning opportunities through Wizeline Academy
• Cloud certifications
• Mentorship
• LinkedIn Learning
• Udemy
• In-house technical bootcamps developed by our experts in the field
• Free virtual English and Spanish language classes
• Immigration support