Delivery Manager

Summary

Join Massive Rocket, a fast-growing Martech agency, as a Delivery Manager and lead our teams in deploying cutting-edge CRM and data solutions. You will establish roadmaps, manage backlogs, and coordinate Martech teams to help clients achieve their business goals. This role requires managing multiple project teams, ensuring seamless coordination, and effective resource and budget management. You will be a retention champion, striving to retain and grow client engagement through exemplary project management. Massive Rocket offers a 100% remote, flexible work environment with opportunities for career progression and team events. The ideal candidate possesses extensive experience in delivery management within the Martech space and strong technical skills.

Requirements

• Minimum 8+ years of experience in delivery management, ideally in the Martech space
• Proven track record of successfully managing and delivering complex projects on time and within budget
• Strong technical background in a role like software engineer, qa engineer, devops, data engineer or technical architect
• Strong get stuff done, fix problems mentality
• Strong delivery management fundamentals
• Demonstrated ability to lead and motivate teams, fostering a culture of ownership and accountability
• Excellent communication, collaboration, and interpersonal skills, with the ability to build strong relationships across diverse teams
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex program issues
• Experience of working an agency setting
• Proficiency in project management tools (Jira)
• Excellent client-facing and internal communication skills
• English at C1 level
• Valid work visa
• Proof of identification: ID card, passport, Utility bill (Gas, Water, Electricity)
• 2 references - Name, Relationship, Contact details (Email, Mobile)
• Contractors Only: proof of incorporation and insurance

Responsibilities

• Ensure successful delivery of projects and services. Manage project timelines, budgets and resource allocations
• Proactively identify next work streams, flesh out requirements, estimate, prioritize, and include into the roadmap
• Effectively identify potential risks and issues, implementing strategies to mitigate them, ensuring the stability and continuity of the program
• Build strong relationships with clients and internal stakeholders, understanding their needs and managing expectations. Oversee and ensure accurate and timely reporting on project status, key metrics, and outcomes to internal and external stakeholders. Collaborate with data analysts and reporting specialists to leverage Mar-tech platforms for insightful performance reporting to show continuous value adds, improvements to customers
• Drive Agile mindset and methodology within project teams
• Optimize program/project processes and workflows. Embrace Massive Rocket's Agile development philosophy
• Participate in sales discovery calls, help flesh out SoW and timelines for programs, and identify needed resources

Preferred Qualifications

Familiarity with relevant technologies within the Mar-tech space such as Data Warehouses, CDPs, machine learning, CRM, Loyalty Engine etc

Benefits

• Fast-moving environment – you will never stop learning and growing
• Supportive and positive work culture with an emphasis on our values
• International presence – work with team members in Europe, the US, and around the globe
• 100% remote forever
• Flexible Vacation Policy
• Career progression paths and opportunities for promotion/advancement
• Organised team events and outings