Solution Architect Team Lead

Summary

Join SpryPoint, a leading provider of cloud-based solutions for the utility sector, as a Solution Architect Team Lead. You will manage and mentor a team, work directly with utility clients to implement enterprise applications, and contribute to best practices. This role requires experience implementing enterprise utility software, particularly with Customer Information Systems (CIS). Strong communication, process mapping, and database skills are essential. SpryPoint offers a remote-first work environment, competitive compensation, comprehensive benefits, and professional development opportunities.

Requirements

• 3+ years of experience implementing enterprise utility software, specifically with utility Customer Information Systems (CIS)
• Proven ability to mentor, coach and provide feedback to direct reports
• Experience with Mobile Field and Workforce Management (MFM & MWM), Work Order & Asset Management (WAMS) and Customer Engagement Portal experience
• Strong written and verbal communication skills, and a proven ability to present information clearly and concisely
• Ability to map processes and have worked in a large process mapping project
• Strong understanding of relational databases & SQL in particular
• Experience working with Reporting & Business Intelligence Platforms
• Ability to travel up to 30% of the time

Responsibilities

• Define goals and objectives for direct reports that align with the overall strategic direction Sprypoint and perform regular 1:1 meetings with direct reports to monitor performance and goals and provide timely feedback
• Enforce quality control processes and perform regular audits to ensure following best practices and quality of work
• Work with the Implementation Manager and other Team Leads to develop, update and maintain best practices documentation
• Ensure people are delivering as required to meet utilization targets; Work with Project Managers, Service Delivery Management to ensure resources and tasks are assigned to the appropriate resources to ensure project milestones are met
• Assist in the implementation of SpryPoint applications. This involves owning the practice of designing, describing, and managing the SpryPoint solution to match the specific client’s business problems
• Support the creation and maintenance of best practices documents for system configuration, testing, and overall system design
• Assist in the creation of customer-specific training documents
• Maintain project-related documentation including issues logs, configuration guides and test cases; And document issues encountered during the testing and acceptance phases

Preferred Qualifications

Deep understanding of utility industries - electric, water, wastewater, gas, telecommunications, sanitation, and others is a plus

Benefits

• Remote-first and autonomous working environment with flexible working hours
• Competitive compensation package
• Macbook + $500 towards your home office setup
• Health, dental, vision, and life insurance
• Generous PTO, ½ day Summer Fridays, and flexible sick days
• RRSP (Canada) and 401k (US) matching program
• Professional development courses, $2,500 annual tuition assistance, and a book bounty program
• Annual company events (SpryPalooza!) and team offsites