Strategic Deployment Manager

Summary

Join Axon and be a Strategic Deployment Manager, contributing to the successful deployment of Axon body cameras, Tasers, in-car, and interview products to law enforcement agencies nationwide and globally. Manage and deliver complex implementation projects from start to finish, engaging with technology users and decision-makers. Participate in pre-sales efforts, providing structure and clarity to customer needs. Manage project scope, timelines, communications, and status updates, while documenting customer requests and issues. Collaborate with internal stakeholders across various departments. This remote role requires 30-40% travel and demands strong project management, leadership, and communication skills.

Requirements

• 5+ years of project deployment and coordination experience preferred
• 5+ years working collaboratively in complex environments
• Experience utilizing technical project management tracking tools to ensure project tracking and completion
• Demonstrated exceptional customer relationship management skills with a track record of aligning stakeholders and driving fast-moving, rapidly changing projects, under tight deadlines
• Ability to effectively manage and handle multiple congruent/ simultaneous projects at the same time
• Excellent written and verbal communication skills with a demonstrated ability to structure projects, define milestones, and align stakeholders
• Excellent training skills, in both live and virtual environments
• Ability to manage multiple large and complex projects simultaneously
• Enthusiasm and commitment to AXON's Mission, Core Values, and Program Mission
• Willingness to join forces and drive company-wide initiatives across multiple departments

Responsibilities

• Manage large and/or complex implementation of Axon hardware and software products from start through successful deployment
• Engage with technology users and decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT, Records Supervisors and Clerks, Police Officers, etc.) and program managers in order to guide and direct the successful deployment of Axon’s hardware
• Participate in pre-sales efforts including scoping of appropriate Professional Services and assisting with RFP | RFI responses and deployment plan creation
• Provide structure and clarity where there is ambiguity in customer needs and implementation process
• Manage project scope on behalf of the agency including identifying stakeholder for all key project roles, implementing and managing project timeline, communications, and status updates
• Document customer feature requests and issues, providing feedback to leaders and other key stakeholders
• Maintain agency-facing and internal project dashboards, communicating progress, identify, manage and escalate risks, and ensuring end-to-end success of the implementation
• Partner and collaborate with internal stakeholders from Proposals, Sales, Sales Operations, Finance, Customer Success, Product Management, and other Project Management teams

Preferred Qualifications

• SME-level knowledge of Axon products preferred
• Experience delivering and/or managing device deployment, infrastructure or enterprise applications projects to law enforcement or other governmental entities preferred
• Technical acumen: Become Subject Matter Expert in Axon’s products to ensure optimal support on deployments
• Demonstrated exceptional customer relationship management skills with a track record of aligning stakeholders and driving fast-moving, rapidly changing projects
• Excellent written and verbal communication skills with a demonstrated ability to structure projects, define milestones, and align stakeholders
• Operates with a sense of urgency, accuracy, and detail-orientation, while maintaining consistent lines of communication with all teams involved in each project
• Demonstrate adaptability and versatility by embracing tasks and projects beyond core responsibilities, continuously seeking opportunity to grow and learn in various aspects of the role
• Enthusiasm and commitment to AXON's Mission, Core Values, and Program Mission
• Willingness to join forces and drive company-wide initiatives across multiple departments
• Excellent training skills, in both live and virtual environments
• Experience with Salesforce, Microsoft Office Applications, Slack, SmartSheet and QUIP is advantageous
• PMP certification is an asset but not required

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Robust parental leave policy
• An award-winning office/working environment
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Ride along with police officers to see them use our technology and get inspired