Desktop Support Technician

Summary

Join our team as a Desktop Support Technician and provide expert IT support to a government agency or military. Deliver high-quality technical assistance, ensuring reliable desktop and peripheral functionality while adhering to strict security protocols. This role demands proven experience in a federal environment and requires a Secret clearance or higher. You will install, configure, and maintain various hardware and software, troubleshoot technical issues, and maintain accurate inventory records. Collaboration with IT teams and adherence to SLAs are essential. The salary range is $70,000 - $80,000 annually.

Requirements

• Proven experience providing IT support for a government agency or military
• Secret clearance or higher

Responsibilities

• Provide on-site and remote desktop support to end-users in a federal agency environment
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and other hardware
• Support Windows OS, Microsoft Office Suite, VPN connectivity, and common enterprise applications
• Troubleshoot and resolve hardware, software, and network connectivity issues
• Ensure compliance with federal cybersecurity and information assurance standards (e.g., FISMA, NIST)
• Create and maintain documentation for systems, processes, and procedures
• Maintain accurate inventory and asset management records
• Support Active Directory tasks including user account creation, group policies, and permissions
• Collaborate with IT teams and third-party vendors for escalated support issues
• Adhere to SLAs and performance metrics as required by government contracts