Remote Detection and Response Program Manager

Summary

Join Twilio as a Detection and Response Program Manager in a dynamic, fast-paced environment. Oversee the development and implementation of comprehensive detection and response projects, OKRs, and initiatives while demonstrating expertise in threat detection, incident response, and Intelligence program management within complex systems and applications.

Requirements

• Experience in working with customers and stakeholders to get the right outcomes and has firm understanding of how to manage projects, tasks and deliverables
• Ability to remain calm and focused under high pressure situations and able to effectively manage the expectations of a team of cross functional professionals
• Negotiations and communication skills communicating complex topics in a clear and concise manner to different tiers of audiences (technical and executives)
• Good understanding of Security concepts, tooling, incident response, and related activities, including preparation, detection, analysis, containment, and recovery
• 3-5 years of experience managing security incidents, or major service incidents

Responsibilities

• Incident Response Management: Manage the incident response coordination and communication process during active incidents, spearheading the response and resolution efforts for critical security, privacy, and fraud incidents
• Serve as the main point of contact for the Threat and Response team on reporting and escalation of security, privacy, and fraud investigations, managing the incident lifecycle from start to finish
• Create, update, and deliver briefings and communications via all available channels to CISO, CDO, Legal, senior leadership and other stakeholders
• Coordinate investigation, containment, and other response activities with Incident Command, engineering, product, and development teams inviting the appropriate people into an incident investigation to ensure a quick mobilization for high-severity incidents
• Run the lessons learned process and document improvements and betterments including preparing root cause analysis and blameless post incident reviews assigning tasks and recommendations to the appropriate teams for proper handover and closure
• Threat Detection Program Management: Coordinate and facilitate detection engineering, hunting, threat intelligence, incident response, and insider risk projects and activities and consistently track and report on projects stages, issues, and progress

Benefits

Competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location