Developer Educator

Summary

Join Twilio as a Developer Educator and create documentation that helps developers build with Twilio products. You will craft highly technical documentation that is clear, correct, comprehensive, and easy to use. Collaboration with other Developer Educators is key to creating, maintaining, and improving product documentation. This role requires high technical proficiency, the ability to test and document APIs, write sample code, and deeply understand the products being documented. You will work closely with peers and independently seek out information to build relationships with stakeholders. The position is remote and based in Ontario, British Columbia, or Alberta, Canada, with occasional travel.

Requirements

• Experience writing, reviewing, and maintaining product documentation
• Experience documenting APIs and using tools like Postman
• Excellent skills in grammar, and experience with minimalist documentation design
• Familiarity with one or more coding languages
• Deep empathy for the developer experience and an ability to use that empathy to create a better developer experience in the documentation
• Ability to give and receive compassionate, helpful feedback to teammates both on and off your direct team
• Highly organized and able to work on numerous issues and projects simultaneously
• Able to succeed in a remote, globally-distributed work environment
• Comfortable working in a highly collaborative environment
• Curious about new products and technologies and excited about sharing what you learn with our customers

Responsibilities

• Work collaboratively with other Developer Educators to review, edit, and create developer documentation for feature releases using our docs-as-code platform
• Write highly technical developer documentation like tutorials and quickstarts that contain sample code
• Compassionately review draft documentation from other Developer Educators as well as contributions from internal collaborators outside of the Developer Education team
• Be an active participant in the team’s Agile processes, including sprint planning, retros, and regular syncs
• Learn about Twilio’s products, and become an advocate for our developers

Preferred Qualifications

• Experience with some of the following: Working in a remote, async environment with teammates across countries and time zones
• Experience working with a docs-as-code platform and workflow
• Using command-line Git
• A professional background in either development with a strong writing focus or writing with a strong development focus
• Experience with workflows and tooling used by engineering, operations, and product teams

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program