Customer.io is hiring a
Developer Enablement Engineer

Summary

The job description is for an Enablement Engineer at Customer.io's Engineering team. The role involves reducing engineering complexity, improving development velocity, and decreasing time to market by providing self-service solutions, engineering standards, and best practices. The employee will work closely with other engineering leaders and managers within the company to improve quality and reliability, build internal processes and tools that optimize the developer experience at Customer.io, and mentor coworkers. The position is fully remote.

Requirements

• A collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful way
• Experience working with engineers and applying a deep understanding of their needs to produce timely solutions to their real-world problems
• Comfort working in UNIX environments and applying modern collaborative development practices
• Proficiency in Go
• Proficiency in using front-end technologies like JavaScript and CSS to build complex web applications. Ember.js experience is nice to have
• Ability to deliver high-quality solutions quickly and without mentorship

Responsibilities

• Develop novel solutions to reduce engineering drag
• Jointly develop and execute a roadmap for solving identified developer productivity challenges
• Work closely with engineering leaders and managers within our company focused on improving quality and reliability
• Build internal processes and tools that optimize the developer experience at Customer.io
• Take an active role in a friendly, supportive team that encourages you and the entire company to grow as individuals, professionals, and teams
• Mentor your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices together

Preferred Qualifications

Experience working within a distributed company is preferred

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year