Remote Developer Enablement Lead

Summary

Join Gusto as a Developer Enablement Lead and own our public documentation, creating clear and concise content for developers. You will also develop and manage technical tools to simplify the developer experience.

Requirements

• 6+ years of total technical experience with 2+ of those years in Technical Writing
• Ability to write clean, concise, and approachable content
• Superb communication and interpersonal skills - must be an excellent communicator with the ability to gather, evaluate, and distill complex, highly technical information into easily understandable content in user-friendly formats
• A user-first approach to understanding what’s needed and the ability to deliver concrete, iterative deliverables quickly
• Excellent problem solver
• Skilled at pattern-matching with how engineers think and being curious about technical areas you haven’t encountered before
• Ability to work collaboratively and manage multiple deliverables within tight deadlines
• A perpetual learner and teacher

Responsibilities

• Evaluate the team's existing internal documentation to identify gaps, then design and execute on a gap remediation strategy
• Develop user-friendly documentation, including API documentation, technical specifications, user guides, and knowledge base articles, ensuring accuracy, clarity, and coherence
• Continuously improve documentation processes, tools, and practices to streamline content creation, maintenance, and proper documentation hygiene (including but not limited to voice, tone, and nomenclature)
• Produce or use visual aids, such as flowcharts, diagrams, videos, and screenshots, to complement written documentation and enable GEP's developers to build faster and more efficiently
• Work closely with cross-functional teams, including solutions architects, engineers, and product managers, to gather information and understand complex technical concepts for effective documentation and ensuring all features, enhancements, and changes are fully documented at launch
• Work with marketing & product marketing to develop content strategy and provide inputs for developer resources and content assets beyond the API docs (ex. webpage, blog, etc.) to drive awareness of new releases and educate developers
• Participate in usability testing and provide feedback to enhance the user experience of our APIs, Flows, and other developer tools
• Identify, implement, and maintain other Developer Enablement tools and resources, such as GEP's Postman Library or internal tracking of developer questions and issues

Benefits

Cash compensation amount for this role is targeted at $100,000/yr - $117,000 in Denver & most remote locations, and $120,000 - $140,000 for San Francisco & New York