Developer Success Engineer

Summary

Join Vercel as a Developer Success Engineer (DSE) to accelerate customer adoption and growth. Guide customers through key technical milestones, such as onboarding and launch, by providing implementation guidance and troubleshooting technical challenges related to Next.js, serverless functions, and more. You will work with diverse customers, adapting your approach to their needs. This role involves creating and maintaining resources like documentation and playbooks to scale learnings. Collaborate with various teams to escalate issues and influence product improvements. Focus on production-readiness, performance, and optimization to ensure customer success.

Requirements

• 3+ years of experience in frontend development, technical support, solutions engineering, or customer-facing technical role
• Strong knowledge of Next.js, React, and modern web performance best practices
• Familiarity with troubleshooting frontend build systems, serverless runtimes, and API integrations
• Ability to diagnose complex technical issues and provide structured recommendations with empathy and clarity
• Strong communication skills—you can explain technical concepts clearly in writing, async channels, and live conversations
• Must have used Vercel or Next.js, or a comparable platform
• Passion for helping developers succeed by delivering clear guidance, reducing friction, and creating scalable resources

Responsibilities

• Lead customers—from fast-paced startups to established enterprises—through defined technical motions that accelerate their adoption and launch on Vercel
• Provide implementation guidance to ensure deployments follow best practices for builds, caching, web performance, and cost efficiency
• Troubleshoot and resolve technical challenges related to Next.js, serverless functions, build pipelines, and integrations
• Identify and unblock opportunities for customer growth and expansion
• Author and maintain resources—including internal playbooks, external documentation, and knowledge base articles—that scale learnings across internal teams and customers
• Partner with Sales, Support, and Product teams to escalate complex issues, close feedback loops, and influence product improvements
• Spot patterns in customer challenges and proactively recommend optimizations or new motions that improve adoption at scale

Preferred Qualifications

• Have contributed to open-source projects, technical documentation, or developer advocacy initiatives
• Bring experience in incident management, debugging serverless functions, or optimizing frontend performance
• Are comfortable working in a fast-paced, global, remote-friendly environment

Benefits

• Competitive compensation package, including equity
• Inclusive Healthcare Package
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
• Flexible Time Off
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed