Developer Support Engineer

Summary

Join Airtable's Developer Support Engineering team as a Developer Support Engineer and become the central hub for resolving complex support cases. Develop deep product knowledge and technical fluency in scripting, automation, OAuth, SSO/SAML, and Airtable's API. Collaborate with teammates and senior engineers to resolve advanced issues, build reusable documentation, and contribute to the team's growing library of tools and resources. This role offers a clear path toward greater autonomy, specialization, and long-term career growth. Work closely with cross-functional teams to escalate bugs, surface user pain points, and advocate for improvements. Support improvements to triage workflows and internal tools by flagging friction points and suggesting solutions. Participate in developer community channels and forums to understand pain points and provide guidance.

Requirements

• You have 1–2 years of experience in advanced technical support, developer relations, or a similar customer-facing role involving platform technologies
• You’re comfortable working with JavaScript, REST APIs, OAuth flows, and JSON — and have experience troubleshooting and debugging workflows that use these tools
• You’re eager to grow your expertise across enterprise admin tooling (e.g., SSO, SCIM, Enterprise Hub) and developer surfaces (e.g., scripting, automations)
• You communicate clearly and empathetically, and you’re able to simplify technical topics for a variety of audiences
• You’re curious, coachable, and excited to build your skills by learning from others and tackling challenging cases
• You’re proactive in identifying gaps in documentation, internal processes, or tooling — and take initiative to suggest or implement improvements

Responsibilities

• Investigate and resolve developer- and admin-related support cases involving Airtable’s scripting, automation, API, OAuth/SSO, and third-party integrations
• Partner with more senior engineers to triage high-complexity cases and collaborate on solutions to ambiguous or novel technical issues
• Contribute to and maintain internal documentation, debugging guides, and reusable support content to scale resolution of recurring issues
• Work closely with cross-functional teams (Product, Engineering, Success) to escalate bugs, surface user pain points, and advocate for improvements
• Support improvements to our triage workflows and internal tools by flagging friction points and suggesting solutions
• Participate in developer community channels and forums to understand pain points and provide guidance where appropriate

Benefits

Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation