Remote Developer Support Engineer
at Digibee

Summary

Join our team as a Developer Support Engineer and provide top-notch support service for systems integration solutions using the Digibee platform.

Requirements

• Solid knowledge in programming logic and mastery of integration patterns
• Knowledge in languages SQL and NoSQL (MongoDB), web services, JSON, XML, REST, SOAP, API
• Knowledge of HTTP/HTTPS protocol, security, use of certificates and mTLS
• Ability to act in critical incidents with agility and assertiveness in communicating with other teams
• Investigative profile
• Attention to detail, problem-solving skills, good written and verbal communication
• English fluent skills

Responsibilities

• Support customers in the development and use of the Digibee Platform
• Contribute to improve customer support by promptly responding to clients requests and dealing with complaints
• Troubleshoot technical issues diagnosing and repairing faults
• Conduct customers to get to the root of their problem quickly
• Ensure assertive customer assistance every day, providing timely and accurate customer feedback and giving follow-up to ensure the problem is solved
• Manage multiple cases at one time and deal with other internal teams in search of a solution to the problem
• Execution of the processes in order to maintain the Customer Support Service at high quality levels

Preferred Qualifications

• Spanish Language Skills
• Basic Networking concepts
• Knowledge of cloud architecture, networking, and DevOps best practices

Benefits

• We're remote first, with a flexible working schedule
• Health care
• R$ 1.200,00/month on Caju card (for food and meal allowance, mobility, home office supplies, culture, health, and education)
• Life insurance
• Child care assistance
• Gympass
• English course: we have a partnership for group classes for R$100 monthly