LeafLink is hiring a
DevOps Engineer in Worldwide

Summary

The job is for a DevOps Engineer at LeafLink, a fast-growing B2B cannabis platform. The role involves contributing to the buildout and iteration of LeafLink's existing and emerging platform, driving improvements in various areas such as availability, scalability, and customer experience, and collaborating with engineering/product teams.

Requirements

• 5+ years of professional experience as a DevOps/Cloud Engineer or Site Reliability Engineer, or other equivalent role
• Familiarity with Python and Python testing best practices
• Experience working in and advocating for agile environments
• Extensive experience working within AWS and with its managed products (EC2, ECS, ECR, R53, SES, Elasticache, RDS, etc.)
• Strong experience working with automation tooling (Terraform, Ansible, etc.)
• Strong experience with containers (Docker, Compose, ECS, Kubernetes)
• Hands-on experience designing, diagraming, and implementing highly available and scalable systems
• Understanding of monitoring tools (Pagerduty, CloudWatch, Datadog, Sentry, etc.)
• A participant in a formal 24x7 on-call rotation

Responsibilities

• Drive Improvement of availability, scalability, latency, and efficiency of services alongside responsible parties
• Increase the sophistication of our alerting and escalation mechanisms
• Create and co-maintain dashboards surfacing actionable insights related to performance, error rate, traffic, and utilization
• Build/maintain platform report cards based on tracked metrics, increasing visibility of areas for improvement in each product area associated with reliability
• Identify and help develop opportunities for the platform to create libraries and automated standards for improving reliability, debugging, and general observability on our platform
• Track and correlate improvements to results in NPS/customer satisfaction alongside CX and Product teams
• Improve Customer Experience by analyzing signals from various sources such as DataDog that also drive service improvements and bug fixes
• Help define, document, evolve, and evangelize high engineering standards and best practices across multiple areas for LeafLink’s Product, Data, and Enterprise Engineering teams
• Implement future mitigation strategies for P0 incidents and help drive industry best-in-class benchmarks for MTTR
• Collaborate with engineering/product teams to drive requirements and advocate for increased customer resiliency and platform reliability
• Help drive improvements within the organization around DORA Metrics
• Move quickly and intelligently - seeing technical debt as your nemesis

Preferred Qualifications

Experience working within large-scale decoupled, service-oriented systems is a plus

Benefits

• Flexible PTO. - you’re going to be working hard so enjoy time off with no cap!
• A robust stock option plan
• 5 Days of Volunteer Time Off (VTO). - giving back is important to us and we want our employees to prioritize cultivating a better community
• Competitive compensation. and 401k match
• Comprehensive health. coverage. (medical, dental, vision)
• Commuter Benefits. through our Flexible Spending Account