DevOps Manager

Summary

Join Globalization Partners as a Manager, DevOps, and lead a team of remote engineers in designing, developing, and maintaining our high-performing cloud-based platform. You will collaborate with tech leads and support teams to ensure system availability, reliability, and performance. This role requires strong experience in DevOps, SRE, and cloud technologies, particularly within AWS. You will be responsible for defining support strategies, driving resolution on monitoring gaps, and leading automation efforts. Globalization Partners offers a remote-first work environment, valuing your skills and experience above location. We are committed to personal growth and career development.

Requirements

• Experience using observability tooling such as New Relic or DataDog to reduce outages and detection time
• Familiarity with application architectures and networking
• Strong experience with DevOps and Site Reliability Engineering concepts and principles
• Understanding of Unix/Linux systems: system libraries, file systems, and client-server protocols
• Networking: knowledge and understanding of network theory, such as different protocols (TCP/IP, UDP, ICMP, MAC addresses, IP packets, DNS, OSI layers, and load balancing)
• Experience working with containers and container orchestration platforms
• Experience with Infrastructure as Code (IaC) frameworks: Terraform, Cloudformation, CDK
• Experience working delivering with CI/CD pipelines (AWS Code Deploy, GitHub Actions, Jenkins)
• Experience with full-stack engineering from Java and/or Javascript front end services to backend storage systems in both SQL and no-SQL contexts
• Strong experience with data steaming (Kinesis, SQS, Kafka)
• Experience managing a team or teams of fully remote engineers across different timezones

Responsibilities

• Collaborate with other tech leads and support teams to ensure integrated end-to-end availability, reliability, security, and performance
• Define support strategies for systems in the Cloud
• Influence resiliency and scalability in production environments running in Amazon Web Services (AWS)
• Identify and drive resolution on monitoring and alerting gaps
• Lead a team to design, write and deliver technical and process automation to improve the availability, scalability, latency, security, and efficiency of Globalization Partner's services
• Solve problems relating to mission-critical services and build automation to prevent problem recurrence, with the goal of automated response to all non-exceptional service conditions
• Engage in service capacity planning and demand forecasting, software performance analysis, security analysis, and system tuning
• Identify and remediate risk to critical and non-critical system KPIs
• Understand the full technology stack of systems in the assigned domain

Preferred Qualifications

Familiarity with serverless architecture and platforms?

Benefits

Remote work