DevOps Support Engineer

Summary

Join TechBiz Global as a DevOps Support Engineer and contribute to a team supporting top clients. Monitor and troubleshoot AWS and/or Azure environments, ensuring optimal performance and availability. Respond to incidents and alerts, investigating and resolving issues efficiently. Perform basic scripting and automation tasks, collaborate with the team lead, and communicate effectively. Work a rotating shift schedule, including weekends and nights. This role offers a remote work opportunity from anywhere in India with a stable internet connection and a comprehensive training program.

Requirements

• 2–5 years of experience in DevOps or cloud support roles
• Strong familiarity with AWS and/or Azure cloud environments
• Experience with CI/CD tools such as GitHub Actions or Jenkins
• Proficiency with monitoring tools like Datadog, CloudWatch, or similar
• Basic scripting skills in Bash, Python, or comparable languages
• Excellent communication skills in English
• Comfortable and willing to work in a shift-based support role, including night and weekend shifts

Responsibilities

• Monitor and troubleshoot AWS and/or Azure environments to ensure optimal performance and availability
• Respond promptly to incidents and alerts, investigating and resolving issues efficiently
• Perform basic scripting and automation tasks to streamline cloud operations (e.g., Bash, Python)
• Communicate clearly and fluently in English with customers and internal teams
• Collaborate closely with the Team Lead, following Standard Operating Procedures (SOPs) and escalation workflows
• Work in a rotating shift schedule, including weekends and nights, ensuring continuous support coverage

Preferred Qualifications

Prior experience in a shift-based support environment is preferred

Benefits

• Remote work opportunity — work from anywhere in India with a stable internet connection
• Comprehensive training program including: Shadowing existing processes to gain hands-on experience. Learning internal tools, Standard Operating Procedures (SOPs), ticketing systems, and escalation paths to ensure smooth onboarding and ongoing success