Dialer Specialist

Summary

Join our team as a remote Dialer Specialist/Analyst and become the expert on our Five9 system. You will manage outbound and inbound call campaigns, ensuring smooth operation and data clarity. Responsibilities include optimizing dialer settings, troubleshooting issues, generating reports, and collaborating with the contact center team. This role requires strong Five9 administration experience, advanced Excel skills, and solid data analysis capabilities. The position offers a flexible schedule, remote work (Philippines-based only), and a competitive salary.

Requirements

• Strong Five9 admin experience
• Excel/Google Sheets skills — you should know formulas, filters, pivots
• Solid data analysis skills — can you spot patterns and fix problems?
• You communicate clearly and solve problems fast

Responsibilities

• Run and tune Five9 for outbound and inbound campaigns
• Track performance, troubleshoot issues, and improve call strategy
• Use Excel, Airtable, Power BI, or PostgreSQL to create and update reports
• Work with the contact center team to adjust dialing tactics
• Train and support agents on how to get the most from the system
• Keep everything compliant and organized

Preferred Qualifications

• Background in a healthcare contact center
• Experience with Airtable, PostgreSQL, or Power BI

Benefits

• $1800–$2000/month
• Fully remote (Philippines-based only)
• Flexible schedule, but core hours are US PST