Digital Authentication Associate

Summary

Join the Grailed Operations team and become a vital part of our global distribution network. You will play a key role in authenticating listings, ensuring that only safe and accurately described items are available for sale. Responsibilities include reviewing and authenticating listings, removing unsafe items, responding to community requests, and reviewing defect reports to improve processes. You will also contribute to team training and development, staying up-to-date on authentication techniques for streetwear brands. This role requires strong fashion knowledge, familiarity with various streetwear designers, and excellent problem-solving skills. The position offers a flexible schedule with weekend and holiday availability.

Requirements

• Strong knowledge and interest in fashion
• Knowledge and/or familiarity with various Streetwear-specific designers including, but not limited to: Supreme, Spider Worldwide, Hellstar, Fear of God Essentials, Bape, Denim Tears, Corteiz, Trapstar London, Broken Planet, Vintage Tees, Stussy, Vlone
• Ability to learn/adapt quickly and proven independent problem-solving skills
• Enthusiastic about Grailed and/or power user of Grailed platform
• Professional: Impeccable judgment when trusted with sensitive, non-public data and information
• Exhibit Grailed Values: Ownership, Empathetic Approach, Continuous Improvement, Solutions Focus, and Community Driven
• Availability to work weekends and holidays (as scheduled)
• Availability to work 20-30 hours per week
• Availability to attend team meetings and collaborate frequently

Responsibilities

• Authenticate listings
• Review and authenticate listings before they are available for sale
• Remove unsafe listings or listings that don’t meet our marketplace standards
• Ensure that listings are accurately described (size, condition) and in the right strata
• Respond to community and marketing requests for additional item moderation
• Review authentication defect reports to understand the nature of inauthentic items that made it through the authentication process to support the team’s continuous improvement efforts
• Train and develop authentication skills
• Stay up to date on how to authenticate streetwear brands
• Attend training or mentorship sessions with team leads to increase brand and authentication knowledge
• Host training or conduct mentorship sessions to contribute to team learning
• Contribute to company-wide initiatives and OKRs
• Understand how authentication work affects defect rate and metrics for the item authentication team overall
• Recognize how authentication volume affects SLA and metrics for the item authentication team overall
• Other duties as assigned

Benefits

• 401K
• Paid time off
• Dental
• Medical
• Vision
• Disability
• Life insurance options