Sales Operations Associate

Summary

Join Therabody®, a wellness tech leader, as a detail-oriented Sales Operations Associate! You will support domestic and international sales teams in order fulfillment and distributor relations. Key responsibilities include order verification, customer inquiry response, order monitoring, revenue reporting, and coordination with 3PL and logistics. The ideal candidate possesses 1+ years of experience, NetSuite or similar ERP system proficiency, and exceptional organizational and communication skills. This role offers a competitive salary ($55,000-$65,000 annually, U.S. based) and eligibility for benefits and discretionary bonuses. Therabody is committed to diversity, equity, and inclusion.

Requirements

• 1+ years of experience
• Experience with NetSuite or similar ERP system
• Outstanding organizational skills with a keen attention to details
• Excellent follow-up and time management skills
• Strong ability to multitask and meet tight deadlines
• Proactive self-starter that is creative and flexible with a can-do attitude
• Excellent interpersonal and communication skills (written and oral) for effective interaction with all levels within the company
• Ability to work efficiently in a highly demanding and time sensitive environment
• Strong sense of project ownership and dedication to delivering outstanding results

Responsibilities

• Verify and enter incoming B2B purchase orders
• Respond to customer inquiries regarding order status, inventory availability, tracking, etc
• Monitor orders and fix issues that are preventing them from dropping to the 3PL for shipment
• Review order book daily to ensure expected ship dates are accurate
• Report expected revenue for each month based on current order book
• Coordinate special handling of orders with 3PL and logistics team
• Respond to RMA and warranty replacement requests
• Enter and track Free of Charge (FOC) orders
• Specialty handling of orders for top clients and partnerships
• Set up new SKUs with customers
• Support sales on administrative items
• Support sales ops team on special projects

Benefits

• $55,000 - $65,000 a year
• This base pay range is for the U.S. and not applicable to locations outside of the U.S. Actual salary may vary based upon, but not limited to, candidate’s related work experience, business sector and geographic location
• This position also is eligible for benefits and discretionary bonus, although incentive compensation is not guaranteed