Digital Marketing Customer Success Manager

Summary

Join Measure Marketing Results Inc., a fast-growing Google Partner agency, as a Digital Customer Account Manager! You will be the primary point of contact for clients, managing their campaigns from conception to launch and ensuring a strong return on investment. This fully remote role, open to candidates across Canada, requires experience in account management and digital marketing. You'll collaborate with a passionate team, contributing to client success and internal initiatives. We offer competitive salaries, bonuses, comprehensive benefits, and opportunities for professional growth. If you're a results-oriented individual with excellent communication and problem-solving skills, we encourage you to apply!

Requirements

• Have experience working in this type of role
• Enjoy interacting with clients and making them happy
• Work with clients to understand their needs and develop an effective, ongoing digital & inbound strategy
• Be able to think quickly on your feet and make a decision on when to act and what to prioritize
• Enjoy numbers and data and can communicate metrics, plan action items, and future strategies around numbers
• Be a learner and want to grow your knowledge and experience in the digital marketing space
• Be Results-Hungry. Your eye is always on outcomes
• Have 2-5 years of professional account management experience, handling multiple clients, and marketing agency experience
• Have 1-3 years experience in search marketing, SEO, Paid Ads, and social media or content marketing
• Have excellent communication and interpersonal skills
• Have the ability to self-regulate and manage time to work with a variety of clients
• Have the ability to follow proven processes in addition to thinking critically and creatively to achieve client goals
• Have exceptional problem-solving skills and attention to detail
• Have the ability to multitask and balance a variety of project timelines
• Have the willingness to learn and be open to new experiences
• Have superior written and verbal communication skills, coupled with highly developed interpersonal skills
• Be highly organized with excellent time management
• Be an empathetic team player with excellent listening skills
• Have the ability to thrive in a fast-paced, dynamic environment, be prepared with solutions, and not be afraid to make decisions

Responsibilities

• Be in charge of client campaigns/projects from conception to launch and responsible for driving results and return on investment
• Act as a digital marketing consultant for our clients
• Stay abreast of inbound marketing developments and make appropriate recommendations to team members and clients
• Manage and evaluate client campaigns on an ongoing basis
• Brainstorm and conceptualize sales, marketing, and retention strategies and programs for clients
• Meet with clients, review performance, discuss plans, make recommendations, and then work with our internal team to get it done
• Work alongside our digital marketing specialists, who are responsible for executing inbound marketing solutions that align with a client’s marketing objectives
• Manage and review work completed by our other digital marketing team members and content writers
• Monitor monthly and ongoing budgets for clients
• Review client reports produced by the team and discuss results with clients monthly
• Contribute to critical internal business initiatives and projects, from optimizing processes to researching/testing new strategies
• Actively engage and participate in weekly team meetings and other team activities (as COVID and your location allow!)

Preferred Qualifications

Enjoy working with technology, and it's nice to have someone HubSpot Certified

Benefits

• Competitive salary with quarterly, goals- and performance-based bonuses
• Health Spending Account
• Fully remote option
• Generous paid time off
• Cover your shared office desk fee if you like to be in the office
• Training - you will be trained and certified on the latest inbound and digital marketing methods and platforms
• A clear track for career growth with increased responsibilities and increased compensation