Digital Health Associate

Summary

Join Reliance Health's clinical team and provide excellent virtual medical care to patients of all ages and health literacy levels. Deliver patient-centered primary care services virtually via calls and chats, independently diagnosing illnesses and injuries. Counsel patients on preventive healthcare and nonpharmacologic treatments, ensuring patient safety and medication appropriateness. Implement continuous improvement initiatives to optimize telemedicine practices and collaborate with stakeholders to enhance patient care. This role requires a medical degree, full registration and license to practice, and 1-3 years of post-graduation experience. Reliance Health offers a remote-first environment, competitive salary and benefits, premium health insurance, and unlimited leave.

Requirements

• Degree in Medicine
• Fully registered and Licenced to practice
• 1-3 years post-graduation from medical school, preferably a Medical Officer
• Have access to a mobile device (Android or IOS) and stable internet
• Adept in the use of common mobile applications
• Demonstrated evidence of independently attending to common primary healthcare conditions
• Ability to fluently communicate in English
• Can commit to being online and is readily available to pick up consultations as they are requested on the platform
• Effective communicator, problem-solver, and logical thinker
• Exhibits courteousness, empathy, enthusiasm, and team spirit
• Able to adapt to a fast-paced environment with a start-up mentality

Responsibilities

• Deliver excellent, patient-centered primary care services virtually via call, chat-based interactions
• Independently recognize symptoms and signs of various illnesses and injuries and synthesize them to the appropriate diagnoses
• Counsel patients on preventive healthcare practices and nonpharmacologic treatments
• Conduct virtual consultations with patients using telemedicine platform, ensuring effective communication and rapport-building
• Deliver excellent, robust patient-centered primary care services via call and chat-based interactions
• Ensure patient safety and medication appropriateness by verifying patient information, reviewing medical histories, and considering contraindications or interactions
• Implement continuous improvement initiatives to optimize telemedicine practices and ensure the delivery of high-quality care to patients
• Promptly respond to and address telemedicine-related escalations
• Collaborate with stakeholders to identify areas for improvement and develop initiatives to address them, enhancing holistic patient care and service delivery

Benefits

• Remote-First Environment
• Work from anywhere while staying connected to a vibrant, collaborative team
• Competitive Salary and Benefits
• We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded
• Premium Health Insurance
• Comprehensive health coverage for you and your family, because your well-being comes first
• Unlimited Leave
• Take the time you need when you need it—no limits, no questions
• Meaningful Impact
• Play a key role in transforming customer experiences and shaping healthcare innovation
• Collaborative Work Culture
• Join a supportive, inclusive, and team-focused environment that celebrates diversity
• Growth Opportunities
• Access tools, mentorship, and resources to elevate your skills and career
• Learning & Development Allowance
• We provide an allowance to support your ongoing professional growth and skill enhancement