Logical Media Group is hiring a
Digital Marketing Account Manager

Summary

The Account Manager role at Logical involves managing relationships with enterprise/multi-channel clients across various digital channels. The focus is on exceeding client expectations through management, oversight, and execution. The role requires a Bachelor's Degree, knowledge of digital services, ability to build strong client relationships, at least 1 year of experience with paid search, social, and display marketing platforms, and tracking/tagging methods, minimum 5 years of total professional experience, and the ability to manage change and maintain a positive attitude. Benefits include medical insurance, 401(k) match, paid time off, flexible Fridays, remote work option, access to senior management, and optional COVID safe company gatherings.

Requirements

• Bachelors Degree
• Knowledge of and ability to communicate all digital services
• Ability to build strong client relationships
• Confident presenting to clients via phone and in-person
• Minimum 1 year of experience with paid search, social, and display marketing platforms, and tracking/tagging methods
• 5 + years of total professional experience
• Ability to manage change and maintain a positive attitude

Responsibilities

• Act as the primary point of contact for clients
• Provide proactive interaction via phone, email, video conferencing, and in-person
• Serve as a liaison between clients and internal teams
• Ensure client goals and execution tactics are aligned
• Improve communication across departments and increase the visibility of strategy across teams for clients utilizing multiple services
• Resolve client complaints and issues; communicate with senior staff internally when escalation is needed and appropriate
• Join the sales team on prospective client meetings and assist with audits/preparation
• Serve as a liaison between the sales and channel teams to enhance sales materials, and channel team understanding of the sales process
• Develop case studies and testimonials
• Develop new and refine existing processes that can be utilized across teams (client onboarding, reporting, internal cross-channel communication, etc.)

Benefits

• Medical, Dental, Vision, Short-Term Disability, and Life insurance
• 401(k) plus match
• Paid time off starting at 15 days, plus paid holidays, sick days, and personal days
• Flexible Fridays
• Option to work completely remote
• Access to senior management and mentoring opportunities
• Optional COVID safe company gatherings