Logical Media Group is hiring a
Digital Marketing Account Manager

Summary

The Account Manager at Logical is responsible for managing relationships with enterprise/multi-channel clients across various digital channels. The role involves acting as a liaison between clients and internal teams, improving client satisfaction, tracking contract renewals, and collaborating cross-functionally. The ideal candidate should have a bachelor's degree, knowledge of digital services, and at least 1 year of experience with paid search, social, and display marketing platforms.

Requirements

• Bachelors Degree
• Knowledge of and ability to communicate all digital services
• Ability to build strong client relationships
• Confident presenting to clients via phone and in-person
• Minimum 1 year of experience with paid search, social, and display marketing platforms, and tracking/tagging methods
• 5 + years of total professional experience
• Ability to manage change and maintain a positive attitude

Responsibilities

• Serve as the primary point of contact for your book of clients
• Provide proactive interaction via phone, email, video conferencing, and in-person
• Act as a liaison between clients and internal teams
• Understand expectations and communicate onboarding timeline, goals and strategy, and the best way to deliver reports and deliverables to clients
• Ensure client goals and execution tactics are aligned
• Improve communication across departments and increase the visibility of strategy across teams for clients utilizing multiple services
• Resolve client complaints and issues; communicate with senior staff internally when escalation is needed and appropriate
• Focus on retention of clients through quality execution, relationships, and strong client service
• Contract management (including renewals, upsells, ad-hoc fee negotiations)
• Work with channel team managers to establish account priority
• Join the sales team on prospective client meetings and assist with audits/preparation
• Serve as a liaison between the sales and channel teams to enhance sales materials, and channel team understanding of the sales process
• Develop case studies and testimonials
• Develop new and refine existing processes that can be utilized across teams (client onboarding, reporting, internal cross-channel communication, etc.)
• Improve process, manage execution, and help communicate account launches, budget/kicker/media updates, and renewals to Operations

Benefits

• Medical, Dental, Vision, Short-Term Disability, and Life insurance
• 401(k) plus match, to help plan for your future
• Paid time off (starting at 15 days), plus paid holidays, paid sick days, and paid personal days
• Flexible Fridays
• Option to work completely remote
• Access to senior management and mentoring opportunities
• Optional COVID safe company gatherings