Digital Sales Representative

Summary

Join Twilio as a Digital Sales Representative - Expansion and lead relationships within our Self Service customer base. You will be responsible for net new customer activations, transactional and solution selling, and closing deals. Manage and expand customer accounts, own a book of business, and execute programmable sales plays to deliver strong revenue results. Collaborate with cross-functional teams, generate accurate sales forecasts, and execute automation strategies. Align with marketing teams on messaging and campaigns. This remote role requires experience in a technical SaaS/CPaaS space and a proven track record of success.

Requirements

• Experience in a technical SaaS/CPaaS space, with a record of top performance
• Demonstrated track record of managing business forecasts and financial models
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
• Analytical account development strategy based on using data to find opportunities and prove value
• Entrepreneurial mindset with appetite to define processes and build programs
• Record of delivering revenue and gross profit results
• Excellent verbal and written communication skills

Responsibilities

• Manage and expand customer accounts within the Self Service segment
• Own a book of business with the goal of protecting revenue and driving upsell and cross-sells
• Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results
• Work cross-functionally with representatives from product, finance, support, and services teams to execute renewals and drive DBNE
• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager
• Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn
• Work closely with marketing teams to align on messaging and campaigns

Benefits

• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave
• Commissions