Digital Support Technician

Summary

Join our Central Delivery team as a Digital Support Technician and work remotely to provide tier 1 support across all products within Clear Channel's digital portfolio.

Requirements

• Well-organised and able to prioritise your own workload but equally able to work as part of a team
• Passion for delivering excellent customer service and previous experience of working in a customer support role

Responsibilities

• Provide an excellent service to all customers by working pro-actively with customers, third parties and Technical Teams to identify and resolve issues
• Adhere to service level agreements set by our customers, including strict response times
• Perform pro-active monitoring across all Digital products, identifying and resolving or escalating issues accordingly
• Gain a full understanding of the range of Clear Channel Digital products in order to be able to resolve common faults/issues, where appropriate, without assistance

Benefits

• Salary of £30,200 p/a
• Annual bonus
• 33 days holiday inc. bank holidays
• Company Pension Scheme matched to 8%
• Life Insurance and Income Protection scheme
• Healthcare Cash Plan
• Cycle to work scheme , season ticket loans and a whole host of discounts across 100s of retailers