Digital Technical Account Manager

Summary

Join Invoca's Customer Success team as a Digital Technical Account Manager to drive product adoption and expansion for target accounts within Invoca’s self-serve, Digital customer segment.

Responsibilities

• Act as a strategic technical point of contact for short-term, limited-scope engagements with Digital customers that focus on driving product adoption, platform optimization, and upsells
• Identify and implement technical features and functions to measure and report on desired customer outcomes
• Serve as an Invoca product expert, tracking customer patterns and partnering with product and technical teams to relay customer feedback and advocate for solutions
• Work alongside the Digital Customer Success team to understand what is most important to the customers in the segment, preview new product releases, and identify opportunities for customers to adopt new products and participate in beta programs
• Monitor and project manage ongoing engagements between the customer and other internal technical teams, helping triage and solution technical blockers
• Train and enable new and existing customer account admins on how to best utilize and navigate their Invoca platform
• Assist with building enhancements to Invoca customer accounts to meet new needs including campaign management, Invoca ConnectApp integrations, and report-building
• Technically manage and/or implement ad-hoc customer and internal special projects, including customer migrations or other team initiatives
• Maintain and monitor the health of customer accounts to maximize long-term value