πPoland
Technical Account Manager
closed
Automattic
π΅ $85k-$130k
πRemote - Worldwide
Summary
Join WordPress VIP, a leading enterprise content management platform, as a Scaled CX Technical Account Manager. You will drive product adoption, customer engagement, and satisfaction among low-touch enterprise accounts. Responsibilities include creating and executing digital engagement campaigns, analyzing customer data, and collaborating with cross-functional teams. The ideal candidate possesses experience with digital engagement platforms, data analysis, and developing scalable customer programs. A competitive salary and benefits package are offered, including a fully remote work environment and open vacation policy. Automattic, the parent company, is a distributed company committed to diversity, equity, and inclusion.
Requirements
- Experience with digital engagement platforms and automation tools
- Demonstrated ability to analyze data and make data-driven decisions
- Experience developing scalable customer programs and engagement playbooks
- Proven track record delivering webinars, training sessions, and educational content
- Strong written and verbal communication skills for technical and non-technical audiences
- Strategic customer success and retention experience
- Demonstrated ability to translate customer feedback into actionable insights
Responsibilities
- Drive product adoption through webinars, digital content, office hours, and targeted training campaigns
- Use automation and data insights to proactively identify and engage customers based on product usage and lifecycle position
- Create digital engagement campaigns including drip-feed journeys, newsletters, and triggered email workflows
- Analyze customer data to measure success, prioritize outreach, and improve enablement content
- Build and execute playbooks for customer engagement and risk mitigation in collaboration with Relationship Managers
- Serve as customer advocate while working cross-functionally with Marketing, Product, and Sales teams
- Optimize customer experience through automated workflows and digital tools
- Define and track customer success metrics using technology and data-driven processes
Benefits
- Salary range: $85,000 - $130,000 USD
- Fully-remote company with an open vacation policy
This job is filled or no longer available
Similar Remote Jobs
π°$122k-$172k
πUnited States
πUnited States
π°$127k-$165k
πUnited States
πWorldwide
πIreland
πIreland, Estonia
π°$86k-$126k
πUnited States
πWorldwide