Technical Account Manager

closed
Automattic Logo

Automattic

πŸ’΅ $85k-$130k
πŸ“Remote - Worldwide

Summary

Join WordPress VIP, a leading enterprise content management platform, as a Scaled CX Technical Account Manager. You will drive product adoption, customer engagement, and satisfaction among low-touch enterprise accounts. Responsibilities include creating and executing digital engagement campaigns, analyzing customer data, and collaborating with cross-functional teams. The ideal candidate possesses experience with digital engagement platforms, data analysis, and developing scalable customer programs. A competitive salary and benefits package are offered, including a fully remote work environment and open vacation policy. Automattic, the parent company, is a distributed company committed to diversity, equity, and inclusion.

Requirements

  • Experience with digital engagement platforms and automation tools
  • Demonstrated ability to analyze data and make data-driven decisions
  • Experience developing scalable customer programs and engagement playbooks
  • Proven track record delivering webinars, training sessions, and educational content
  • Strong written and verbal communication skills for technical and non-technical audiences
  • Strategic customer success and retention experience
  • Demonstrated ability to translate customer feedback into actionable insights

Responsibilities

  • Drive product adoption through webinars, digital content, office hours, and targeted training campaigns
  • Use automation and data insights to proactively identify and engage customers based on product usage and lifecycle position
  • Create digital engagement campaigns including drip-feed journeys, newsletters, and triggered email workflows
  • Analyze customer data to measure success, prioritize outreach, and improve enablement content
  • Build and execute playbooks for customer engagement and risk mitigation in collaboration with Relationship Managers
  • Serve as customer advocate while working cross-functionally with Marketing, Product, and Sales teams
  • Optimize customer experience through automated workflows and digital tools
  • Define and track customer success metrics using technology and data-driven processes

Benefits

  • Salary range: $85,000 - $130,000 USD
  • Fully-remote company with an open vacation policy
This job is filled or no longer available