Technical Account Manager

Summary

Join WordPress VIP, a leading enterprise content management platform, as a Scaled CX Technical Account Manager. You will drive product adoption, customer engagement, and satisfaction among low-touch enterprise accounts. Responsibilities include creating and executing digital engagement campaigns, analyzing customer data, and collaborating with cross-functional teams. The ideal candidate possesses experience with digital engagement platforms, data analysis, and developing scalable customer programs. A competitive salary and benefits package are offered, including a fully remote work environment and open vacation policy. Automattic, the parent company, is a distributed company committed to diversity, equity, and inclusion.

Requirements

• Experience with digital engagement platforms and automation tools
• Demonstrated ability to analyze data and make data-driven decisions
• Experience developing scalable customer programs and engagement playbooks
• Proven track record delivering webinars, training sessions, and educational content
• Strong written and verbal communication skills for technical and non-technical audiences
• Strategic customer success and retention experience
• Demonstrated ability to translate customer feedback into actionable insights

Responsibilities

• Drive product adoption through webinars, digital content, office hours, and targeted training campaigns
• Use automation and data insights to proactively identify and engage customers based on product usage and lifecycle position
• Create digital engagement campaigns including drip-feed journeys, newsletters, and triggered email workflows
• Analyze customer data to measure success, prioritize outreach, and improve enablement content
• Build and execute playbooks for customer engagement and risk mitigation in collaboration with Relationship Managers
• Serve as customer advocate while working cross-functionally with Marketing, Product, and Sales teams
• Optimize customer experience through automated workflows and digital tools
• Define and track customer success metrics using technology and data-driven processes

Benefits

• Salary range: $85,000 - $130,000 USD
• Fully-remote company with an open vacation policy