Technical Account Manager

Summary

Join EDO, a leading Convergent TV advertising measurement platform, as a Technical Account Manager. You will oversee the day-to-day operations of managing client first-party data, working closely with internal teams to maximize value. Responsibilities include data verification, internal team updates, data mapping, ad-hoc reporting, client onboarding, and supporting the sales process. This remote position requires at least one year of experience, knowledge of tagging, SQL and advanced Excel skills, and strong project management abilities. EDO offers a competitive compensation package including salary, equity, flexible time off, comprehensive health benefits, 401(k), and more.

Requirements

• Minimum of one (1) year of experience
• Knowledge and experience in tagging
• Experience with SQL and advanced Excel skills
• Familiarity with the media landscape and understanding of tagging digital media
• Strong project management skills, including ability to design strong processes
• Comfortable working in Jira
• Versatility, i.e., the ability and willingness to wear multiple hats and switch gears frequently
• A self-starter who is comfortable with ambiguity, and who has the desire to be part of a fast-growing, exciting, and nimble start up company

Responsibilities

• Oversee day to day operations of managing client 1st party data and working with internal teams to EDO models for analysis
• Data verification of buy-side (advertiser) pixel data and sell-side (publisher) server-to-server data
• For pixel data this includes monitoring pixel activity and comparing against client ad server data for alignment, and troubleshooting any discrepancies
• Update internal teams on client data we are receiving
• Mapping data that is an ID integer format to a human readable name
• This includes coordination with the Media Analytics team and with EDO clients to resolve any ambiguous mappings
• Querying data to pull ad-hoc reports upon requests
• Assist new clients in onboarding data
• This includes working directly with the client to put proper pixels in place and ensure data is properly flowing into EDO systems
• Support the Media Analytics, Sales and Business Development process by evaluating feasibility of new opportunities
• With the TAM team, be the client facing technical team and collaborate with engineering and data science on new opportunities
• Drive a consistent internal feedback loop on processes and deliverables
• Work with EDO engineers and data scientists to plan and prioritize technical solutions, in collaboration with the media analytics team
• Understand and stay on top of changing industry dynamics and the competitive landscape

Benefits

• Mid-stage equity and competitive salary
• Flexible Time Off
• Medical, dental and vision coverage, deeply discounted by EDO
• 401(k) plan, FSA, HSA
• Commuter Benefits
• When in an office, employee meals, snacks, and more fully paid for
• Eligibility for a discretionary annual bonus