Director, Account Management and Customer Success

Summary

Join Uberall as the Director of Account Management & Customer Success for the French and Iberian markets. This leadership role requires driving customer success and revenue growth by leading a team of Account Managers and Customer Success Managers. The ideal candidate has extensive experience in account management and customer success, proven success in exceeding revenue targets, and strong leadership skills. Responsibilities include proactively addressing customer needs, acting as a customer advocate, developing revenue growth strategies, coaching team members, and forecasting revenue. Uberall offers a competitive compensation and benefits package, including flexible work arrangements, remote work options, a comprehensive onboarding process, professional development opportunities, and a focus on employee well-being.

Requirements

• Fluency in French and English. Spanish is greatly desirable
• Minimum of 8-10 years of experience in Account Management or Customer Success, with at least 5 years of experience leading high-performing teams
• Proven track record of exceeding revenue targets and driving customer success in a SaaS or technology environment
• Strong leadership, mentorship, and coaching skills, ideally in a remote environment
• Excellent communication, presentation, and stakeholder management skills
• Strong analytical and problem-solving skills with the ability to analyze data and translate insights into actionable plans
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
• Bachelor's degree in Business Administration, Management, Marketing, or a related field
• Regular travel within Europe to meet with customers

Responsibilities

• Proactively identify and address customer needs and challenges, ensuring high customer satisfaction and retention
• Act as an advocate and voice of your customer base within Uberall
• Join important meetings with French and Spanish-speaking customers as an Uberall representative
• Embrace and drive Uberall's Location Performance Optimization approach to enhance customer adoption and product usage, maximizing the value customers derive from our solutions
• Develop and execute strategies to drive revenue growth through strategic account planning, renewal negotiations, and new business development within existing accounts
• Coach mentor and support your team members in developing and executing strategic account plans for key accounts, identifying opportunities for growth and expansion
• Accurately forecast revenue, renewals, and upsell/cross-sell opportunities for the entire portfolio
• Stay abreast of market trends, competitive landscapes, and customer needs within your market and have those inform your strategic approach

Benefits

• A mission with meaning and purpose
• A truly human culture
• Flexibility to fit your lifestyle
• A piece of the pie Our pay & perks are competitive, and you better believe we review them on the regular to make sure they stay that way. We grow together, so of course all Uberallers are part of our long-term incentive program through VSOP/ESOP
• Emotional and intellectual connection Events and alignment sessions
• Health and Wellness We prioritize your wellness with generous holiday time, paid parental and circumstantial leave, and individualized health and wellness opportunities depending on your location
• All-access pass Get immersed in Uberall from day one. Your onboarding is packed with a deep dive into our values, insights into all our departments, and a chance to ask the CEO anything. We come together monthly for our town hall and product showroom so you’re always in the know
• Everyday growth We support you on your non-stop learning journey. We offer development dialogues, live workshops on topics like resilience and feedback, and a Leadership Academy to make sure our leaders have all the tools to bring out the very best in teams. We also invest in your growth with a learning grant program reinforcing our commitment to fostering a culture of continuous learning
• Top-of-the-line tech MacBook Pro, magic mouse, 2nd screen