Director, Account Management

Summary

Join Braze's SMB Account Management team as the leader, overseeing a growing team of Account Managers. This management SaaS sales role demands extensive experience in managing medium-sized teams and working with diverse clients across various verticals. You will coach and lead a team focused on growing and retaining SMB and mid-market customer relationships. The Director of Account Management will shape and scale Account Management across EMEA, driving upsells and renewals, and collaborating with customer-facing teams. This role requires proven experience and performance in managing a team of up to 8 Account Managers. Braze offers competitive compensation, benefits, and a supportive work environment.

Requirements

• Minimum of 8 years of proven experience within Sales for Mobile or Marketing Technology required
• At least 3 years of experience managing a regional team of Commercial / Mid-market Sales executives or Account Managers
• Ability to work cross-functionally with Marketing, Integrations/Onboarding, Customer Success, and Sales Operations
• Exemplary leadership skills and dedication to the success and growth of team members
• Ability to shape, influence and execute operational processes
• Outstanding verbal, written and stand-up presentation skills
• Up-to-date on digital trends, especially within the customer experience realm
• Proven success navigating large organizations and ability to quickly identify the decision makers and decision-making process for large SaaS investments
• Understanding the hands-on culture of a smaller enterprise sales organization

Responsibilities

• Lead and manage a growing team of Account Managers
• Coach and lead a team of Account Managers in growing and retaining SMB and mid-market customer relationships
• Shape and scale Account Management across EMEA through upsells and renewals
• Collaborate with all customer-facing teams across the organization

Preferred Qualifications

• Experience working with a wide variety of clients in multiple verticals ranging from startups to established, small and medium sized companies
• Experience selling a marketing automation, CRM, email, or analytics solution

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend