Director of Account Management

Summary

Join Findem, a fast-growing HR tech startup, as their Director of Account Management. Lead and mentor a high-performing team to achieve client renewals, upsells, and revenue growth. Oversee strategic sales plans, analyze market trends, and partner with cross-functional teams. Recruit, develop, and evaluate team members to foster a high-performance culture. This role requires strong SaaS Account Management experience, proven leadership skills, and a track record of success in renewing at-risk accounts. Familiarity with talent acquisition and HR tech is highly desirable. Findem offers competitive compensation, unlimited PTO, generous healthcare, a home office stipend, professional development budget, and equity grants.

Requirements

• Strong background in Account Management within a SaaS environment, with a knack for building lasting client relationships
• Strong sales and client success skills, you know how to spot opportunities and turn them into wins
• Proven leadership experience, with the ability to inspire and guide a high-performing team
• A track record of successfully renewing even the most at-risk accounts

Responsibilities

• Lead and mentor the Account Management team to achieve client renewals, upsell targets, and overall revenue growth, ensuring churn remains low
• Oversee the creation, execution, and evaluation of strategic sales plans, guiding the team to deliver measurable results
• Direct the team’s research, analysis, and reporting on market trends and customer data to inform strategy and uncover growth opportunities
• Partner with and influence cross-functional teams, serving as the primary departmental leader and advocate
• Recruit, develop, and evaluate team members to build a high-performance culture and ensure ongoing professional growth

Preferred Qualifications

• Familiarity with talent acquisition, HR tech, or recruiting technology is highly desirable
• Knowledge of how enterprise recruiting teams operate, including challenges around passive sourcing, pipeline nurturing, and DEI goals

Benefits

• Competitive base + performance-based compensation
• Unlimited PTO
• Generous healthcare coverage for you and your family
• Home office and productivity setup stipend
• Professional development budget and executive coaching access
• Equity grants that align your success with ours