Care Access is hiring a
Director

Summary

The Director of Future of Medicine Program at Care Access will design, develop, and oversee the operational requirements of the program to drive successful retention outcomes for participants. The role requires strong leadership skills, technical acumen, and experience in clinical research, project management, and client relationship management. This is a remote position with less than 10% travel requirements.

Responsibilities

• Manage the buildout and operational success of the Future of Medicine program and continuously evaluate best practices, results, and opportunities for growth and improvement
• Collaborate with Marketing and Medical to ensure the timely creation and delivery of relevant, valuable materials to program participants
• Set and meet timelines for programmatic deliverables
• Build and maintain account level relationships with key clients of the program
• Partner with key stakeholders to make strategic and tactical decisions in the best interests of the program
• Track and evaluate the quality trends from team performance and work with teams to optimize performance
• Interview, hire, onboard, and train new members into the team
• Set clear and actionable goals for the team and support them to deliver to expectations
• Review KPIs and provide coaching to manage to ensure they are meeting standard metrics
• Facilitate team meetings
• Assign and rebalance responsibilities as priorities evolve or team structure changes for any reason. Ensure appropriate balance between coverage of key priorities and the workload of the team
• Take corrective action and provide feedback when the performance of the team or individuals within the team do not meet expectations
• Facilitate regular calls with program partners to present progress including KPIs and other metrics, escalation, and adaptations to strategy
• Prepare meeting agendas and circulate meeting minutes, follow-up on action items for self and teammates
• Make decisions that drive the success of the program and optimize the experience for the clients (both sponsors and participants)
• Keep leadership updated with important information regarding the development of the program, program performance, and other key information and escalations
• Develop partnerships with support teams to create an environment of collaboration and progress
• Proactively solve problems and identify opportunities for process improvement, including analyzing and understanding study protocols