Olo is hiring a
Director, Remote - Worldwide

Summary

The job is for a Director of Project Management at Olo, a company that develops an online food ordering platform. The role involves leading the project management team, setting its vision, and acting as a point of contact for customers during implementation. The position can be remote or based in NYC.

Requirements

• 10+ years experience as an Account/Project Manager or other related field (SaaS or industry experience preferred)
• 5+ years experience managing a team
• Experience leading teams working directly with complex accounts at the senior business and IT levels with executive experience in an advisory role

Responsibilities

• Lead teams responsible for a portfolio of projects with varying levels of complexity to ensure successful outcomes
• Act as a leadership sponsor to align strategic customer's objectives across varying departments with project execution
• Establish change management protocols to align with business strategies and effectively guides Implementation team members through
• Establish a center of excellence to ensure effective controls are in place to monitor departmental project lifecycles
• Establish standards for project plan requirements and complexity based on contract scope and schedules
• Act as a point of escalation to resolve key issues presented by customers, project managers, and Implementation team members
• Lead strategic initiatives to improve deployment velocity in collaboration with Olo leadership and Project Management Team
• Partner with departmental leadership and CX Operations to uncover gaps in processes and offer expertise to implement scalable solutions and implement training opportunities
• Conduct resource planning and collaborates with Implementation leadership to determine proper assignments for all projects
• Ensure consistent project quality output across the Project Management team to align with customers’ unique goals

Preferred Qualifications

• Ability to set standards for impeccable project management output and provide guidance on prioritization of competing interests
• Outstanding ability to thoughtfully assess problems holistically and provide resolutions
• Preferred experience with PSA tools or Asana, Jira, Guru, Salesforce, and Zendesk
• Experience creating and executing scalable processes to improve team efficiency

Benefits

• 20 days of paid time off, 10 separate sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy
• Remote work, flexible hours
• Life and disability insurance
• Bonuses and incentives
• Professional development opportunities
• Wellness programs
• Family and parental leave