Olo is hiring a
Director in Worldwide

Logo of Olo
Director
🏢 Olo
💵 $129k-$185k
📍Worldwide
📅 Posted on Jul 11, 2024

Summary

The job is for a Director of Project Management at Olo, a company that develops an online food ordering platform. The role involves leading the project management team, setting its vision, and acting as a point of contact for customers during implementation. The position can be remote or based in NYC.

Requirements

  • 10+ years experience as an Account/Project Manager or other related field (SaaS or industry experience preferred)
  • 5+ years experience managing a team
  • Experience leading teams working directly with complex accounts at the senior business and IT levels with executive experience in an advisory role

Responsibilities

  • Lead teams responsible for a portfolio of projects with varying levels of complexity to ensure successful outcomes
  • Act as a leadership sponsor to align strategic customer's objectives across varying departments with project execution
  • Establish change management protocols to align with business strategies and effectively guides Implementation team members through
  • Establish a center of excellence to ensure effective controls are in place to monitor departmental project lifecycles
  • Establish standards for project plan requirements and complexity based on contract scope and schedules
  • Act as a point of escalation to resolve key issues presented by customers, project managers, and Implementation team members
  • Lead strategic initiatives to improve deployment velocity in collaboration with Olo leadership and Project Management Team
  • Partner with departmental leadership and CX Operations to uncover gaps in processes and offer expertise to implement scalable solutions and implement training opportunities
  • Conduct resource planning and collaborates with Implementation leadership to determine proper assignments for all projects
  • Ensure consistent project quality output across the Project Management team to align with customers’ unique goals

Preferred Qualifications

  • Ability to set standards for impeccable project management output and provide guidance on prioritization of competing interests
  • Outstanding ability to thoughtfully assess problems holistically and provide resolutions
  • Preferred experience with PSA tools or Asana, Jira, Guru, Salesforce, and Zendesk
  • Experience creating and executing scalable processes to improve team efficiency

Benefits

  • 20 days of paid time off, 10 separate sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy
  • Remote work, flexible hours
  • Life and disability insurance
  • Bonuses and incentives
  • Professional development opportunities
  • Wellness programs
  • Family and parental leave
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