Vimeo is hiring a
Director

Summary

The job description is for a Trust & Safety Operations Lead role at Vimeo. The role involves leading the Trust & Safety team, partnering with various teams, and managing strategic projects. The candidate should have 6-8 years of experience in Trust & Safety, preferably with technology or SaaS experience, and a high EQ. The base salary range is $135,000 to $205,500 for candidates located in the U.S., including New York City metro area.

Requirements

• 6 - 8+ years of overall experience in Trust & Safety with technology or SaaS experience preferred
• Experience managing senior contributors and managers as well as matrixed and outsourced resources
• Experience interfacing with Business, Legal, Engineering and Product teams
• Extremely high EQ with sensitivity and respect for other cultures, religions and orientations
• Track record of proven results in fast paced and demanding work environments
• In depth knowledge of content moderation, legal compliance and abuse protection practices and industry standards
• Experience with escalation and crisis management and ownership
• Extensive experience with data analysis, insights, visualization and communication

Responsibilities

• Be responsible for global Trust & Safety operations and customer experience
• Manage and deliver on Trust & Safety work through a combination of direct team members and matrixed regional resources
• Build out and be accountable for all Trust & Safety user experience and performance metrics globally
• Define, launch and manage cross functional strategic projects to ensure continued operational rigor and improvement globally
• Act as a global escalation point respond to emergency content safety-related cases and provide suitable follow-up root cause and corrective action plans

Benefits

• Targeted Base Salary Range: $135,000 to $205,500
• Other rewards may include bonus or commission, Restricted Stock Units (RSUs), paid time off, generous 401k match, wellbeing resources, and more