Director, Authenticated Channel Owner

Summary

Join Best Egg as the Director, Authenticated Channel Owner and become a critical member of the Existing Customer Acquisitions and Cross-sell team. You will manage multiple customer acquisition channels, including the Authenticated Web, Agent Servicing, and Mobile experience. This role involves project management of high-impact projects, collaboration with cross-functional teams, and ensuring timely delivery of best-in-class products and services. Success requires a customer-focused approach, strong organizational and communication skills, and the ability to manage multiple initiatives efficiently. Best Egg values problem-solving, teamwork, and a positive attitude. The position offers a competitive salary and a comprehensive benefits package.

Requirements

• Bachelor’s Degree in Marketing, Business, Finance, or related skill set
• 8+ years working experience
• Excellent time-management skills, strong interpersonal and written & verbal communication skills
• Exceptional attention to detail
• Ease of working with a variety of tech tools and collaborative software
• Exhibits a high degree of ownership and accountability
• Passion for delivering consistently high-quality work on schedule
• Metrics-driven marketing mind with eye for creativity
• Comfortable interacting and engaging with colleagues from all levels of management across all business units
• High self-efficacy, highly motivated, well organized, capable of developing and executing a plan, and able to communicate status effectively
• Comfortable working in a rapidly changing environment where ambiguity and short turnaround schedules are the norm
• Flexible and able to react professionally and efficiently to changes in schedules or project direction without sacrificing quality
• Ability to lead and succeed within a cross-functional team emphasizing Collective Ownership
• Capacity to prioritize and juggle projects simultaneously in an extremely fast-paced working environment with a willingness to learn
• Be confident and willing to challenge status quo but also willing to concede and execute others’ ideas when necessary
• Capable of teaching and learning from others to promote continuity of knowledge and personal development
• Ability to work effectively independently and as a team member

Responsibilities

• Work directly with key strategic stakeholders across the business to generate repeat customers, developing marketing strategies and identifying repeat acquisition opportunities for installment lending products
• Work with the lines of business and Product teams to develop and execute customized targeting and optimization strategies to enable appropriate treatment and a smooth experience for customers in a multi-product environment
• Submit new creative and campaign requests for marketing strategies within channels of responsibility to continuously optimize marketing placements across products
• Act as channel owner, working with cross-functional teams including Brand Strategy, the lines of business, Product, Credit, Technology, Operations, Insights and Compliance to prioritize, sequence, and implement new product initiatives and enhancements
• Responsible for key performance indicators within channels of responsibility to ensure customer centric goals are met while maintaining profitability and efficiency
• Analyze daily Marketing reports to monitor for application and funded loan volume, identifying trends and outliers
• Work with the Customer Insights and Experience team to monitor competitors and provide recommendations for future testing based on market analysis and customer feedback

Preferred Qualifications

• MBA
• Financial services experience

Benefits

• Pre-tax and post-tax retirement savings plans with a competitive company matching program
• Generous paid time-off plans including vacation, personal/sick time, paid short-term and long-term disability leaves, paid parental leave, and paid company holidays
• Multiple health care plans to choose from, including dental and vision options
• Flexible Spending Plans for Health Care, Dependent Care, and Health Reimbursement Accounts
• Company-paid benefits such as life insurance, wellness platforms, employee assistance programs, and Health Advocate programs
• Other great discounted benefits include identity theft protection, pet insurance, fitness center reimbursements, and many more!
• Annual incentive bonus based on individual and company performance. Yearly incentive bonus target 25% of base salary